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etrailer

2.9

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,478
value
178
shipping
172
returns
97
quality
144

Instant Feedback

54,202 reviews

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Colorado
1 review
0 helpful votes
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Not Large Enough for a Motorhome Towing
September 14, 2024

The cable is good quality. But the carabiners they give are very small, especially for this high price. These carabiners are so small they fit nothing on the back of my motorhome, not even my Roadmaster tow bar or cable connections in the back. Etrailer they would send larger ones but they never responded and none have been received.

Date of experience: September 4, 2024
New Jersey
1 review
0 helpful votes
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Another great transaction!
September 14, 2024

Etrailer always has what I need to get the job done. I'm a repeat customer and go to them first for all my trailer and hitch needs.

Date of experience: September 4, 2024
Missouri
1 review
0 helpful votes
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Good product
September 14, 2024

Reasonably priced and fast shipment, exactly what I ordered

Date of experience: September 4, 2024
Michigan
1 review
0 helpful votes
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Order was easy, parts came quickly. Easy to install even with the wrong instructions.

Date of experience: September 4, 2024
Iowa
1 review
0 helpful votes
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Shipping time sucks
September 14, 2024

The package took 11 days to get from Mo to Northern IL. They need to ship with different shipper.

Date of experience: September 4, 2024
New Hampshire
1 review
0 helpful votes
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Easy peasy install
September 14, 2024

An incredibly easy instal on my 2012 Volvo XC70. About an hour start to finish.

Date of experience: September 4, 2024
Arizona
1 review
0 helpful votes
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Sevice always good
September 14, 2024

Very good selection of parts for a variety of products and good service

Date of experience: September 4, 2024
Texas
1 review
0 helpful votes
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Prompt
September 14, 2024

Delivery was quick. Quality of ordered product better than original.

Date of experience: September 4, 2024
Alabama
1 review
0 helpful votes
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Nice upgrade
September 14, 2024

Online process easy enough, wasn't offered shipping options, only snail mail. Hopefully lights will be an improvement on my ambulance. 🤔

Date of experience: September 4, 2024
California
1 review
0 helpful votes
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Microwave
September 14, 2024
Updated review

My experience at e trailer has always been the best never a issue every time my items has been right on time and no damage on anything and was always what I looking and sometimes could not find it anywhere except e trailer thank you so much for even having the little things like a crank for my fantastic Rv fan that no one could find that was before the microwave I just bought for my Rv fits and works perfect again thank you

Date of experience: September 4, 2024

Good Measurements
February 22, 2024
Previous review

Good Measurements

Date of experience: February 21, 2024
New Hampshire
2 reviews
0 helpful votes
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Quick and easy
September 14, 2024

My order was quick and easy and delivered early.
However I have received too many follow up emails from trailer.

Date of experience: September 4, 2024
New York
1 review
0 helpful votes
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Fast Delivery
September 14, 2024

Delivered on time. Boxed was slightly damaged (part of hitch poking out), but no damage.

Date of experience: September 4, 2024
Tennessee
1 review
0 helpful votes
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Fits harbor freight magnetic lights!
September 14, 2024

Excellent website! Well pleased with shipping times, came in perfect!

Date of experience: September 4, 2024
Georgia
1 review
0 helpful votes
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Fast shipping and Great Product
September 14, 2024

I could not believe how quick my product was at my front door. Great experience. Will do business again!

Date of experience: September 4, 2024
Wisconsin
1 review
0 helpful votes
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Speedy Delivery
September 14, 2024

Our awning arrived in just a few days of ordering, fairly good communication on the progress of the delivery. However, we did have to go to the post office to pick it up due to the size of the package. There was some slight damage, communication about the damage was quick and resolved satisfactorily.

Date of experience: September 4, 2024
Washington
1 review
0 helpful votes
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OK
September 14, 2024

Same service as always with etrailer, Good. Product was better quality than I found at the local shops.

Date of experience: September 4, 2024
California
1 review
0 helpful votes
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Jack rabbit weatherstrip
September 14, 2024

Ordered weatherstrip for metal jack rabbit retractable bed cover (Pace Edwards). Installed new weatherstrip today. Orderering from Etrailer was easy and accurate. Shipping was quicker than quoted and the product installed easily.

Date of experience: September 4, 2024
North Carolina
1 review
0 helpful votes
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Excellent service.
September 14, 2024

Delivered quickly, product as advertised, fits perfectly.

Date of experience: September 4, 2024
Texas
1 review
0 helpful votes
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Etrailer has always been responsive and helpful. They will always be my first stop when I need the type of product they carry.

Date of experience: September 4, 2024
Massachusetts
1 review
0 helpful votes
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Happy kayaker
September 14, 2024

I needed the bolts and covers to fix my old Thule hullavator. I searched everywhere and no one had them. I had bought a couple of "nearly" the same but they have rusted. These are the real deal. They are installed and the hullavator is waiting to carry a boat. Thank you.

Date of experience: September 4, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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