On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Description and review of product in the web site gives confidence that I am buying the right thing for my application
I've been dealing with etrailer since they were a very small company. I've always liked dealing with them, but miss the interaction I used to get visiting the store since everything is pretty well through online at this time. I typically always find the quality and pricing I'm looking for.
This used to be a great company, I've used them for years because they had knowledgeable staff and with them being a local company for me I could pick up and do returns right at the business which was pretty close by. Then COVID and I had several transactions. I swear the COVID caused the company to decline rapidly. It is like they lost all their good help. The advice I got online was no longer all that helpful. I could not pick up or return items to their front desk well past when most other businesses in the area had dropped all their COVID restrictions. Even though I live within 20 minutes of their warehouse, one item I ordered took over two weeks to get delivered. Safety chains typically come as a set, but when I ordered I only received one and when I called to talk to them about it, they claimed to be out of that particular chain so they wanted to sell me a much more expensive set. So I agreed, and returned the original chain I received and had to pay for the return shipping. Nobody ever contacted me on the original order to question me about ordering just a single chain even though I was also ordering a hitch on the same order that required two safety chains. I also ordered some things for my Ram truck. One accessory didn't fit even though their web site said it did so returned it (again had to pay for return shipping on their mistake). Another item I got on the wrong line and accidentally ordered model for Ford truck. Everything else on the order was for Ram, but again nobody questioned it and again I had to pay for return shipping for a heavy gooseneck ball and safety chain kit. Did I say I live locally and drive by their business frequently? But NO you can't drop anything off to save the shipping charge. We're too woke for that. So they've pretty much lost a customer for life at this point.
Josh was very helpful in assisting me with what I needed for my vehicle to complete my order.
Very quick delivery and ordering process. I will have to modify the fenders some to fit my trailer, but they will work perfectly.
Had what I needed at the best price and delivered it promptly. Great experience.
Thanks! Product and backing plate worked exactly as described and the installation instructions made it a breeze!
Item arrived in exceptional condition and very fast, also the team had followed up throughout the entire transaction/process. Very happy with etrailer.com will buy from them again and again. Thank you much
Free shipping is great it is packed and shipped on the same day it's ordered even on Sunday. I ordered on Sunday morning and it was picked up by UPS that afternoon. No one else does this.
If you ask a question by email you get an answer from someone who actually understands your question and knows the merchandise.
Looks like a good quality tool. Speedy delivery. Would shop from them again.
Never shopped online here before, but needed a specific part to retrofit some old crossbars on to my car. Good order, shipped pretty quickly.
They had all of the parts that I was looking for and shipped them same day.
The part arrived in great shape. Now I wait for good weather to add the new soft start.
Good price, fast delivery.
Had one nut that the threads were not tapped. I called and a replacement part was shipped almost before I hung up the
Phone. Great service, I will buy from them again.
Needed a reliable brake controller very expetiously and etrailer did not disappoint! Arrived quickly, easy install with great instructions from e trailer. Did not even need product instructions. And works as expected!
Very good service and good answer…experience good easy to install…
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members