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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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North Carolina
1 review
0 helpful votes
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Very Pleased
March 7, 2025

Great price, arrived quickly, installed easily... yer happy.

Date of experience: February 25, 2025
New York
1 review
0 helpful votes
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Terrific
March 7, 2025

Finally found a controller and pigtail together. Now all I have to do is install and check it out.

Date of experience: March 5, 2025
Texas
1 review
0 helpful votes
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Parts are always right
March 7, 2025

Great experience every time never have issues with ordering online

Date of experience: February 25, 2025
Florida
1 review
0 helpful votes
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Shipping
March 7, 2025

Ordered two things and they arrived two different days.
Seems like a small part could be put in the other package.

Date of experience: February 25, 2025
Texas
1 review
0 helpful votes
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Trailer locks
March 7, 2025

Great service and follow up. Thanks etrailer for a seamless experience.

Date of experience: February 25, 2025
Florida
1 review
0 helpful votes
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Works great!
March 7, 2025

Fit my application and shipped quickly through eTrailer. Even ordered the incorrect part at first but was easy to switch to correct one.

Date of experience: February 25, 2025
Ohio
1 review
0 helpful votes
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Website was easy to use. Shipping was quick. Install was easy and I was excited to see that the fish wires were included in the hardware. Thank you!

Date of experience: March 6, 2025
Louisiana
1 review
0 helpful votes
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Overall excellent
March 7, 2025

Easy to use. Quick, on time delivery. Easy to install after watching the video

Date of experience: February 25, 2025
Texas
1 review
0 helpful votes
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Small size trailer tailights
March 7, 2025

Trailer was custom built by students in shop class. Taillights were 3-1/2 inch inside 4 in steel tubes. You can imagine how hard I had to look to find them. Video showed me these were the exact fit I needed.

Date of experience: February 24, 2025
Texas
2 reviews
0 helpful votes
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I thought it kind of funny that our order of 2 clips the size of large cotter pins arrived in such a huge and padded box. A small bubble-wrap envelope would have sufficed and, perhaps, might have reduced the shipping costs, which were almost as much as the clips themselves. The clips were secured on a board with plastic wrap. The board and wrap were too dirty to handle. I had to clean it off with a Clorox wipe before I could store it anywhere. It looked like it had been on a shelf a very long time. None the less, we were glad to be able to get them. They were also available at Amazon for slightly less including the total cost with shipping, but by ordering from Etrailer, I knew that I would be more likely to receive the correct parts, so it was certainly worth it to me.

Date of experience: February 24, 2025
Georgia
1 review
0 helpful votes
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It was extremely easy to find the correct part and the order was shipped very quickly. The videos were very easy to follow and the descriptions on the video matched each step. Highly recommend ordering from these guys if you need a part.

Date of experience: February 24, 2025
Missouri
1 review
0 helpful votes
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Satisfied
March 7, 2025
Updated review

Love Etrailer stuff, I like how I can input my information on my vehicles and it tells me what will fit my particular vehicle.

Date of experience: March 5, 2025

Awesome
March 26, 2024
Previous review

As advertised had it installed and got my e-bike carrier and will be testing it later this month

Date of experience: March 16, 2024
Tennessee
1 review
0 helpful votes
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Etrailer is one of those companies that you just know cares about what they do. They have tons of diy content, always eager to help. Fantastic follow ups to make sure you have your stuff and if yoi need any help. They're even quick responding to YouTube comments. Keep up the great work!

Date of experience: February 24, 2025
Nevada
1 review
0 helpful votes
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2004 Forester Trailer Hitch
March 7, 2025

The experience couldn't gone more smoothly. From placing the initial order, the time it took be delivered, and the installation onto the vehicle. The hitch matched exactly what was ordered and bolted right up with no serious complications. My sons and I do all of the mechanic work required on all of our own vehicles. The only hiccup we ran into was a conflict with the length of the after market exhaust we installed. The main cross tube of the hitch didn't leave enough room to reinstall the exhaust with it hitting the hitch assembly. No worries though, we shortened the exhaust by about 2" and everything was good! It might be worth adding a small note for people when ordering that if an after market exhaust is installed on a vehicle, modification of the exhaust may be required.;-)

Date of experience: February 24, 2025
New York
2 reviews
0 helpful votes
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Trailer tires
March 6, 2025
Updated review

Great info quick ordering fast check out quick delivery fit great

Date of experience: March 4, 2025

Easy shopping
June 23, 2024
Previous review

Great inventory easy online buying fast delivery quality products

Date of experience: June 13, 2024
Florida
1 review
0 helpful votes
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Easy and on time
March 6, 2025

Needed specific trailer tire for spare. Found exact match- saved serious money, ordering from etrailer.com Not an on the shelf leftover

Date of experience: February 24, 2025
Arizona
1 review
0 helpful votes
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Trailer brake controller
March 6, 2025

Web site easy to find what i needed quickly. Order arrived ahead of when I expected

Date of experience: March 4, 2025
Pennsylvania
1 review
0 helpful votes
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Great!
March 6, 2025

Everything fit perfect and was easy to install! Everything shipped very fast and arrived promptly!

Date of experience: February 24, 2025
Oregon
1 review
0 helpful votes
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Great Experience
March 6, 2025
Updated review

Always a great experience with Etrailer when sourcing hard to find parts.

Date of experience: February 24, 2025

Etrailer is the best
October 21, 2024
Previous review

Etrailer is the best

Date of experience: October 11, 2024
Georgia
2 reviews
0 helpful votes
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Happy
March 6, 2025

Quick and Easy I ordered a curt wiring harness and they said it would work but it would not but the wiring harness you sent me worked perfectly.

Date of experience: March 4, 2025

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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