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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Hitch was easy to install. Video worked well. Did it with my wife, and no battles...
Items were in stock and shipped quickly. No problems at all.
Very fast service. I looked everywhere for these babymoons. I found your website and they were a perfect fit!
Don't anticipate much heavy duty towing but this receiver was easy to order specifically for my vehicle, arrived quickly and should be easy to install. Would have been a 5 star review except the packaging was insufficient. The receiver busted out of the cardboard and the matte black powder coat finish over protective base coat, that's supposed to offer superior rust resistance, was completely scraped away in spots. I know it's just a trainer hitch but now I have to try and paint it so it doesn't start to rust.
Great place, hitches fit perfect, no grief installing them
Easy site to use and great options and super fast shipping! Also how to videos are great!
Was looking for a way to mount a cargo basket on my 2011 Nissan Titan Crew Cab.
This mounting system worked great.
Shopping was easy and fast shipping but it did come damaged the corner was broke off but i did not need that part i just needed the cover
Good and easy ordering information,great staff to work with.Got my on time,took less than an hour to install trailor hitch and didnt even have to jack up truck. Thank you etrailor and your great staff!
Happy overall, but one of the carriage bolts won't work because the threading was messed up
Received the order quicker than expected and the unit was priced very good!
I had to replace one of my rear stabilizers on my toy hauler. Perfect fit and great quality.
It is a strong and durable hitch, was well packed for shipping. It took some time to install since we had to remove the muffler to put it on. But would still recommend this hitch.
The process was easy enough, but I think your prices are ridiculous. But you have a corner on the market so you can get away with it I suppose.
It looks great on the equinox. The only thing I wish it has was somewhere to put the wire harness for the trailer lights. Looks well built lined up perfectly.
Always have what I need in stock and priced low. Shipped in great condition
They were quick in shipping the same day he order was placed. Excellent response
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members