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etrailer

3.4

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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California
2 reviews
0 helpful votes
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Brake controller for truck
September 18, 2024

I like the website presentation and the vast amount of info for my particular application.

Date of experience: September 8, 2024
Georgia
1 review
0 helpful votes
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Fire stone airbags
September 18, 2024

One of the easiest set of airbag systems I've ever installed.

Date of experience: September 8, 2024
Florida
1 review
0 helpful votes
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Order was great!
September 18, 2024

I glad I found the supply it was quick and easy to find brakes! Great website!

Date of experience: September 8, 2024
Michigan
1 review
0 helpful votes
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Great prices and fast shipping
September 18, 2024

Great prices and fast shipping. Great info on site to make determination on what I wanted.

Date of experience: September 8, 2024
Michigan
3 reviews
0 helpful votes
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Great service and delivery!
September 18, 2024

Ordered and showed up, nice and quick! Fit and it was in great condition.

Date of experience: September 8, 2024
Minnesota
1 review
0 helpful votes
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Perfect fit and solution
September 18, 2024

Replacement removable hinge was relatively easy to install. It fits perfectly and now my steps function properly and I have the option of removing them if necessary by just pulling the two pins.

Date of experience: September 8, 2024
Oregon
1 review
0 helpful votes
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Great Hitch but delayed shipping
September 18, 2024

The hitch was great but came a day late after suspected delivery date, had to move my installation appointment to the next day.

Date of experience: September 8, 2024
Florida
1 review
0 helpful votes
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Great prices & fast shipping!
September 18, 2024

No problems and excellent communications regarding order processing and tracking. Order received in 4 business days.

Date of experience: September 8, 2024
Ohio
3 reviews
0 helpful votes
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A New Car Needs a New Hitch
September 18, 2024

I bought a new car and needed a trailer hitch for it. I've purchased my last 4 hitches from etrailer and this latest was exactly as expected. It shipped super fast. Everything included in the kit made installation a breeze.

Date of experience: September 8, 2024
Illinois
2 reviews
0 helpful votes
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Easy ordering
September 18, 2024

Quick check out, 24 hour delivery installation as promised!

Date of experience: September 8, 2024
Texas
1 review
0 helpful votes
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Missing hardware
September 18, 2024

I like the website and product offerings. I ordered a few items and the package arrived about a week later. Unfortunately, one of the items I ordered, a receiver hit, was missing the hardware and instructions. I notified etrailer and they responded promptly, confirmed the hardware was missing, and said they would send out a new set of hardware. That was all good, but I was a little underwhelmed when the rep stated it would be another 2-3 business days before it would ship out. Not a huge deal, but I am excited to get this hitch installed and the extended is a downer.

Date of experience: September 8, 2024
Maine
1 review
0 helpful votes
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Great experience with eTrailer
September 18, 2024

Excellent web design - very easy navigation. Nicely done by their web designer!

Date of experience: September 8, 2024
Michigan
1 review
0 helpful votes
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Trailer hitch
September 18, 2024

Simple fast ordering. Quick shipping. Like all comments boxing did not hold up

Date of experience: September 8, 2024
Washington
2 reviews
0 helpful votes
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I've bought 4 items for a camper fix project in the last week or so; the vent cover was great quality, I dont think this was from etrailer, a interior light, a back porch door light and a license plate light. All three are of poor terrible quality. The license plate light arrived broken. The original parts lasted since 1997, these (if not broken) would last maybe 3 years I'd guess.
Im not looking for a cheap item, I'm looking for just what used to be normal quality.

Date of experience: September 8, 2024
Florida
1 review
0 helpful votes
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Great product!
September 18, 2024

Easy to install and really good quality material, everything worked as described.

Date of experience: September 8, 2024
Tennessee
1 review
0 helpful votes
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Best/Easiest tire chains
September 18, 2024

We don't get a lot of snow in Nashville, but when we do, it cripples the city (understandably). These easy on/easy off chains have always allowed me to get out when necessary after a snow or ice storm.

Date of experience: September 8, 2024
Utah
1 review
0 helpful votes
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Glad that they have a way to move and be secured on the top.
Don't have to worry about them being removed so easily

Date of experience: September 8, 2024
Arizona
2 reviews
0 helpful votes
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Quick and easy
September 18, 2024

Shipping and receiving department very fast and efficient

Date of experience: September 7, 2024
Florida
2 reviews
0 helpful votes
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Great fast service
September 18, 2024

Good customer service good communication from start to delivery. Definitely would recommend

Date of experience: September 7, 2024
California
1 review
0 helpful votes
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Amazing website and amazing products.
September 18, 2024

I really appreciated how detailed the shipping information was!

Date of experience: September 7, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
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