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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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I like the website presentation and the vast amount of info for my particular application.
One of the easiest set of airbag systems I've ever installed.
I glad I found the supply it was quick and easy to find brakes! Great website!
Great prices and fast shipping. Great info on site to make determination on what I wanted.
Ordered and showed up, nice and quick! Fit and it was in great condition.
Replacement removable hinge was relatively easy to install. It fits perfectly and now my steps function properly and I have the option of removing them if necessary by just pulling the two pins.
The hitch was great but came a day late after suspected delivery date, had to move my installation appointment to the next day.
No problems and excellent communications regarding order processing and tracking. Order received in 4 business days.
I bought a new car and needed a trailer hitch for it. I've purchased my last 4 hitches from etrailer and this latest was exactly as expected. It shipped super fast. Everything included in the kit made installation a breeze.
Quick check out, 24 hour delivery installation as promised!
I like the website and product offerings. I ordered a few items and the package arrived about a week later. Unfortunately, one of the items I ordered, a receiver hit, was missing the hardware and instructions. I notified etrailer and they responded promptly, confirmed the hardware was missing, and said they would send out a new set of hardware. That was all good, but I was a little underwhelmed when the rep stated it would be another 2-3 business days before it would ship out. Not a huge deal, but I am excited to get this hitch installed and the extended is a downer.
Excellent web design - very easy navigation. Nicely done by their web designer!
Simple fast ordering. Quick shipping. Like all comments boxing did not hold up
I've bought 4 items for a camper fix project in the last week or so; the vent cover was great quality, I dont think this was from etrailer, a interior light, a back porch door light and a license plate light. All three are of poor terrible quality. The license plate light arrived broken. The original parts lasted since 1997, these (if not broken) would last maybe 3 years I'd guess.
Im not looking for a cheap item, I'm looking for just what used to be normal quality.
Easy to install and really good quality material, everything worked as described.
We don't get a lot of snow in Nashville, but when we do, it cripples the city (understandably). These easy on/easy off chains have always allowed me to get out when necessary after a snow or ice storm.
Glad that they have a way to move and be secured on the top.
Don't have to worry about them being removed so easily
Shipping and receiving department very fast and efficient
Good customer service good communication from start to delivery. Definitely would recommend
I really appreciated how detailed the shipping information was!
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at [email protected] or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.

