On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The tail light I ordered was as advertised and shipped quickly. It arrived only one day later than expected.
Quality lights that you had in stock and were shipped super fast. Thanks
Package arrived and the box inside was opened, it looks like there were 4 cylinders inside initially and I only ordered 2. They were fine.
Received a tire👍🏻 it rolls in straight lines. Best tire ever. If I have to buy another tire I probably will.
The mirrors fit good and snug, and they also look great on the truck. As usual the delivery was right on time.
Recent purchase a Redarc brake controller. Etrailer followed up and offered support if needed. I received exactly what I ordered.
Received the tow hitch quickly as promised, and follow-up from customer service was great!
Was easy to find what I was looking with their filters, customers pics, Q&A are all right there. The follow up after purchase was a nice touch and immediate follow up with any questions. I would definitely purchase from Etrailer again. I did not mount my platform yet but will post pics when done.
This is my second gooseneck coupler lock set from etrailer.com. First one was 8 years ago. Very satisfied both times. Thank you
I have been looking for the right jack stand for my log splitter and finally found the one.
Everything with this transaction went smoothly good outfit to deal with.
Product as described. Fast shipping and arrived when stated. Very satisfied and will buy again! Thank you
Very fast and easy. Haven't had a chance to use the mirrors yet, but I hope they work as well as advertised.
The clasp on the panel was broken. I was able to fix myself. It looked like the box had been opened and then re-taped.
The container box can be a bit better, it punch a fill hole in the box, and stach up a few location. But quality of weld is good and seem like it will hold up.
We received our order, but we are not at home this week. The picture that the delivery UPS sent to us shows that the box was ripped open and may have may have possibly missing parts. We don't know that yet as we are not home so when we get home, we will check it in. If there are missing parts we will let you know. Thank you.
Good products easy ordering with good customer service. Thank you..
Fast shipping, great quality, perfect fit! I highly recommend this company!
Only problem, was short on spring. Had the 2 longer ones, shorted a short one.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members