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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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The cargo carrier arrived on time. The instructions were sparse, but assembly was fairly obvious.
Love these! Easy to use, and when I open the fridge door after travelling, no more spilled items!
This pump has more pressure than the old one and is not as loud. If anything is going on in the motor home you can't hear the pump. Looking forward to many years of use.
Ordered parts got what i wanted and on time and the price was very good
I like to shop at E Trailers because they have great demonstrations and videos of how to use there products. They accept returns.
They had what I needed at a reasonable price. Order was received on time
I'm very grateful for the very fast delivery as I was getting out of town earlier than originally planned. Thank you etrailer
Installed new bearings, brakes, and hubs. Delivered quickly. Little to no packing material is the only minor complaint.
We didn't need much but you had it. Very easy transaction and quick ship!
Very impressed with how helpful the videos are!
Also impressed with how fast they got my order shipped!
Excellent service. In time delivery and exactly correct part. Will older again in the future.
A great provider. The hitch fit perfectly. The electric kit was great and the installation video was the bomb. Helpful.
I received exactly what I ordered. It fit my trailer well and performed as it should.
Super fast shipping. When I ordered it said I would receive Friday. That was the latest day I needs for my installer. Guess what, Fedex got it to us on Thursday. I love businesses who use fast shippers.
Easy to find correct part for my vehicle. THank you very much.
Quick and easy. And I could put in the year and make of my camper made it simple
Purchased for new 2024 Forester. Using for light towing and bike rack attachment. 3rd purchase from etrailer. Best pricing, clear directions and easy self installation.
I got my hitch assembly in a timely manner, and everything fit up nicely! Thank you etrailer!
Customer service was great about checking on my order and following up on the delivery.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members