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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Ihave purchased from etrailer before and have been satisfied with price, quality, and fast shipping.
I was not sure which electrical harness I would need for my 2001 Dodge Ram. The product descriptions are not very helpful. Fortunately the tech. Support chat function worked really well and a knowledgeable tech. Support person steered me in exactly the right direction. Very satisfied.
The product photos and descriptions could be more helpful so I dropped one star.
The hitch was dropped off at our front porch. The box was badly damaged and the part was half out. Fortunately all the pieces and instructions were still there.
Exactly what I was looking for. Great value, always enjoy shopping on E Trailer.
Very good will order again as needed fast shipping of item received in 3 days
Quick easy shopping and fast delivery schedule. My last order was for complete trailer brake assembly. Excellent!
Very easy and found the right part and at a good price thank you etrailer.
Looks like products that will fit my car, and the videos provide additional assurance and excellent illustration.
Easy to order, great customer service, fast shipping and parts were correct and work great. Thank you!
A very inexpensive and accurate replacement part just as described.
This is my third or fourth time ordering from eTrailer. This time was for my 2024 Jeep Wrangler JLU. Curt hitch and Tekonsha trailer wiring harness. After watching the installl videos it took about 1 hour or so for both the hitch and wiring harness.
I have a underground boring company with small and big trucks and i always buy what i need from etrailer.com
So far so good...the install was super simple and quick overall I've used it on my 2013 Harley road glide and I'm very happy...I'll update in a few months but I don't expect any issues...thx much guys
I found on my pickup (2021 Silverado HD 3500 that there was no reason to take of the skid plates. Also I cut my plastic a little closer for a neater fit and did not use the black molding which looked really clean.
Easy to compare items interested in.
Very prompt shipping and great notifications on my order.
Easy to navigate order process and video installation guide helped us decide to purchase the hitch.
Very easy and there was a good explanation saying how large they were very nice thank you
Was able to choose the cover based on travel trailer model which was very helpful. Easy to purchase and kept me up-to-date concerning the shipment from start to finish. This is my 2nd time purchasing from Etrailer.com and had a good experience both times.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members