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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Trailer is super easy to deal with and very prompt at getting it shipped. The install was incredibly easy.
Good received package with no problem. Haven't installed it yet but everything looks good
Needed moving blankets to pad folding bicycles in canvas bags. Quality, price and delivery were good.
Parts work as they should., have been dealing with e-trailer for the last 10 years.
Web site was good. Product was very good. Hitch and wire harness for a chevy colorado. Hardest thing was disconnecting the factory connectors. Hitch went on with a few taps from a sledge.
Never purchased anything from etrailer.com and found it to be very easy to use. And was pleasantly surprised to get the consistent updates about shipping progress and got it delivered very quickly.
Finally found one wide enough for my generator wheels to fit without sitting up on a rail. Mine is 28 3/4" wide. This is the only one I was able to find that would accommodate it, it's steel not aluminum, and it is at a VERY affordable price! What's not to love!
Fast shipment, excellent communication, simple to install.
Exactly as described. It went on very easily and I am very happy with my whole experience.
Easy to navigate web page and great prices. Free fast shipping.
Ordered gooseneck trailer hitch conversion which is awesome. Needed it quick for a job and decided to do 24hour shipping. It didn't show up for 60hrs. Put us in a bind and had to go buy another one to keep going.
The order process was simple, it shipped almost immediately and got here very quickly without expedited shipping.
Broken and missing parts were disappointing but Josh took care of it right away.
It would be nice to check the shipping cost without having to fill in complete shipping information. Zip should suffice
Our microwave stopped working. This Hgh Poimt was the perfect size. Work well. The display is a little dim to be read across the room. In our RV it is our only clock.
Pulled up old order and buy again and done! Doesn't get any easier than that! Thanks
Aaron H and others were very helpful. Everyone was willing to help answer questions & point me to what I needed.
Just what I was looking for but a little tricky finding it. Thanks
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members