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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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Ordered several times from e trailer,received my order promptly, in good condition.
Great customer service. Would definitely order from here again. Fast delivery as promised. Thank you!
I don't have a lot to say. I got my item and I'm pleased with it.
Good info video as to how to hook everything up.
Everything fit and worked as I suspected it would
Pleased and happy customer
Thanks
Had trouble finding the wiring harness in my 2016 Subaru outback. Instructions with harness were pretty vague. Went to YouTube and found U-Haul. Had a good video and the fire harness was right where they said it was and how to get to it
Like the follow up to verify receiving item. Packages sometimes get left at our mailbox over a mile away. Thanks!
I bought a 2023 Titan and wanted a heavy duty hitch and brake controller. I received a price from a local hitch company for $2150.00. I was told the wiring was difficult and that is why the price was so high. I found etrailer on the web and was able to purchase a hitch, wiring adapter and wireless brake controller for under $700.00. I was dreading the install because of what the hitch company told me. I timed my install and from start to finish was 29 minutes. The hitch bolted to my factory mount locations and the wiring was plug and play. I could not be happier.
This had to be one of the smoothest and fastest order and delivery I've experienced. From my first contact on the phone. Gave me exactly what I needed for my specific car. Excellent communication through the whole process. Definetly will shop from etrailer.com. Again. Thank you for your Customer Service. By far the best.
Everything was as advertised, very easy to install. Excellent customer service as always
Got on line looked up what we needed and they had measurements even with the item so we knew exactly what we were getting.
Great products and easy to find on the site. All my orders have arrived on time in good shape.
My product arrived quickly and was an exact fit for my vehicle. I watched the installation video prior to receiving the harness which made my install quick and easy. The lights function perfectly now. Thank you!
I've bought several items / parts from etrailer and they always have what I'm looking for
I have a 2013 Jayco Eagle 31BHS with the optional Dexter door with remote keypad. The Bauer BA54FR lock can be used to replace the original lock with a minor change. The BA54FR supports only one rod to the dead bolt whereas the original lock supports two rods. Just need to change the piece attached to the red dead bolt lever and it works perfect!
Exactly what was needed - swift arrival. Follow ups - 10/10 recommend
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at [email protected] or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.

