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etrailer

2.9

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,478
value
178
shipping
172
returns
97
quality
144
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54,202 reviews

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West Virginia
2 reviews
0 helpful votes
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Bike rack
September 24, 2024

Easy order fast service it was an easy install, and took care of the problem. I had hauling my bikes.

Date of experience: September 14, 2024
Illinois
1 review
0 helpful votes
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Order was received in great condition.
September 24, 2024

Ordered several times from e trailer,received my order promptly, in good condition.

Date of experience: September 14, 2024
New York
1 review
0 helpful votes
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Great customer service. Would definitely order from here again. Fast delivery as promised. Thank you!

Date of experience: September 14, 2024
Michigan
1 review
0 helpful votes
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Fast delivery
September 24, 2024

I don't have a lot to say. I got my item and I'm pleased with it.

Date of experience: September 14, 2024
Florida
1 review
0 helpful votes
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Smooth operation
September 24, 2024

Good info video as to how to hook everything up.
Everything fit and worked as I suspected it would
Pleased and happy customer
Thanks

Date of experience: September 14, 2024
Illinois
1 review
0 helpful votes
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Personable
September 24, 2024

Had trouble finding the wiring harness in my 2016 Subaru outback. Instructions with harness were pretty vague. Went to YouTube and found U-Haul. Had a good video and the fire harness was right where they said it was and how to get to it

Date of experience: September 14, 2024
Washington
1 review
0 helpful votes
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Very east process
September 24, 2024

Like the follow up to verify receiving item. Packages sometimes get left at our mailbox over a mile away. Thanks!

Date of experience: September 14, 2024
Indiana
1 review
0 helpful votes
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I bought a 2023 Titan and wanted a heavy duty hitch and brake controller. I received a price from a local hitch company for $2150.00. I was told the wiring was difficult and that is why the price was so high. I found etrailer on the web and was able to purchase a hitch, wiring adapter and wireless brake controller for under $700.00. I was dreading the install because of what the hitch company told me. I timed my install and from start to finish was 29 minutes. The hitch bolted to my factory mount locations and the wiring was plug and play. I could not be happier.

Date of experience: September 14, 2024
Wisconsin
1 review
0 helpful votes
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First time purchase
September 24, 2024

This had to be one of the smoothest and fastest order and delivery I've experienced. From my first contact on the phone. Gave me exactly what I needed for my specific car. Excellent communication through the whole process. Definetly will shop from etrailer.com. Again. Thank you for your Customer Service. By far the best.

Date of experience: September 14, 2024
Texas
1 review
0 helpful votes
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Received quick!
September 24, 2024

I haven't opened the box yet but the shipping was excellent!

Date of experience: September 14, 2024
Florida
1 review
0 helpful votes
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B&W fifth wheel hitch fits perfectly
September 24, 2024

Everything was as advertised, very easy to install. Excellent customer service as always

Date of experience: September 14, 2024
Illinois
1 review
0 helpful votes
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Great place
September 24, 2024

Got on line looked up what we needed and they had measurements even with the item so we knew exactly what we were getting.

Date of experience: September 14, 2024
Kansas
1 review
0 helpful votes
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Gouging
September 24, 2024

Part I bought was 12 dollars two years ago E trailer charged me 65 dollars. Why must a big company gouge customers this way?

Date of experience: September 14, 2024
Arkansas
1 review
0 helpful votes
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Good experience
September 24, 2024

Great products and easy to find on the site. All my orders have arrived on time in good shape.

Date of experience: September 14, 2024
North Carolina
1 review
0 helpful votes
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Trailer light wiring harness
September 24, 2024

My product arrived quickly and was an exact fit for my vehicle. I watched the installation video prior to receiving the harness which made my install quick and easy. The lights function perfectly now. Thank you!

Date of experience: September 14, 2024
New York
2 reviews
0 helpful votes
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Fantastic fan part
September 24, 2024
Updated review

I've bought several items / parts from etrailer and they always have what I'm looking for

Date of experience: September 14, 2024

Had exactly what I needed
April 24, 2024
Previous review

Had exactly what I needed

Date of experience: April 14, 2024
Massachusetts
1 review
0 helpful votes
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RV parts
September 24, 2024

We have bought a few items from etrailer,never had a problem, parts are correct, shipping is pretty quick.

Date of experience: September 14, 2024
Iowa
1 review
0 helpful votes
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Great!
September 24, 2024

Arrived as expected, will be installing soon. Looks to be almost an exact replacement of my current fender

Date of experience: September 14, 2024
North Carolina
1 review
0 helpful votes
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Works with Dexter Keyless Entry Door
September 24, 2024

I have a 2013 Jayco Eagle 31BHS with the optional Dexter door with remote keypad. The Bauer BA54FR lock can be used to replace the original lock with a minor change. The BA54FR supports only one rod to the dead bolt whereas the original lock supports two rods. Just need to change the piece attached to the red dead bolt lever and it works perfect!

Date of experience: September 14, 2024
Michigan
1 review
0 helpful votes
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Jack order
September 24, 2024

Exactly what was needed - swift arrival. Follow ups - 10/10 recommend

Date of experience: September 14, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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