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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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Florida
1 review
0 helpful votes
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After 7 years of use my original 5k lbs air bags developed leaks. I upgraded to the 7.5k lbs bags which are now installed and performing well. ETrailer had the best price, free shipping and quick delivery. We're completely satisfied with eTrailer and the products available on their website.

Date of experience: February 28, 2025
Iowa
1 review
0 helpful votes
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Hitch covers
March 10, 2025

No hitch covers for my teams... St. Louis Cardinals, Green Bay Packers

Date of experience: March 9, 2025
California
1 review
0 helpful votes
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Transfer switch
March 10, 2025

It came, installed relatively quick and solved the problem. Thank you.

Date of experience: February 27, 2025
Arizona
1 review
0 helpful votes
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Satisfied
March 10, 2025

Had what I was looking for, order easy, shipped and delivered as listed. Thank you.

Date of experience: February 27, 2025
California
2 reviews
0 helpful votes
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Service like no other.
March 10, 2025

I have a Revel 4x4 Van that the water control panel had a massive leak. This is a known issue with Revels and the lack up insulation so they are not a 4 season unit. I bought mine used and found out it wasn't winterized. E-Trailer had the parts in stock and I had the van fixed and ready for a trip in under 48hours.

Date of experience: February 27, 2025
Illinois
1 review
0 helpful votes
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Great product
March 9, 2025

Great experience fast shipment. We'll do business again.!

Date of experience: February 27, 2025
Oregon
1 review
0 helpful votes
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Fast and easy, I like the product reviews and installation tips

Date of experience: March 7, 2025
Tennessee
1 review
0 helpful votes
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Nice
March 9, 2025

Very nice easy to use fit well, great quality. Will be using more often for parts I need.

Date of experience: March 7, 2025
Florida
1 review
0 helpful votes
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Website is easy to use. I wish there were cross references sometimes to items that would fit a specific model. But I know that there are so many, it is hard to figure out which water tank to get. I tried to replace my fresh water tank and just cannot figure it out. It is almost like everything is designed so you have to take it to the dealer...and they are expensive.

Date of experience: February 27, 2025
California
1 review
0 helpful votes
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5 star
March 9, 2025

Great price and good quality! Very easy to maintain and install even

Date of experience: February 27, 2025
Colorado
1 review
0 helpful votes
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Great product at a great price!
March 9, 2025

The tow hitch I bought was received within 4 days of ordering. It was a great product at a great price. Installation was just as they described.

Date of experience: February 27, 2025
New York
1 review
0 helpful votes
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You guys are awesome.
March 9, 2025

Your service is world class. I watch videos that show the products and exactly how to install them on your website. I keep coming back to eTrailer for all my recreational gear. Please keep up the good work.

Date of experience: March 7, 2025
Arizona
1 review
0 helpful votes
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Just as it said.
March 9, 2025

Delivery was on time and box i. Good condition. Hitch is well constructed. All parts in box.

Date of experience: March 7, 2025
North Carolina
1 review
0 helpful votes
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Great experience
March 9, 2025

Great! Fast and easy process! Good prices and and no issues. Would recommend to a friend

Date of experience: March 7, 2025
Montana
1 review
0 helpful votes
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The man on the other end really knew his stuff, and had my new snow plow hitch coming in just 3 days. Way to go.

Date of experience: February 27, 2025
Pennsylvania
1 review
0 helpful votes
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Great service
March 9, 2025

I've never had an issue working with etrailer - from asking questions on what will work or not work in my situation or what is recommended - to ordering, shipping and any follow up after the receipt of the order. Only 'issue' is not having an easy way to 'log in' and see a full listing of al my orders. I just saw for the first time a listing of my recent orders without having to log in, so not sure how that is working (cookies maybe?). Also, on the email I just received asking if I have received order # xxxxxx- it would have been nice to know what that order consisted of without having to pull it up online as I recently have a few orders going and was not sure what order was being referenced.

Date of experience: February 27, 2025
Tennessee
1 review
0 helpful votes
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Took me an hour because I decided to take the rear bumper off and also clean dirt off with a rag, it took 80min instead of 40min. The holes did not line up perfectly so I put it on with the bolts all loose and tightened each one up slowly, each nut 4 turns and then moved on to the next nut until firmly tight and then finish by using a torque wrench for the correct torque specs.

Date of experience: February 27, 2025
Virginia
1 review
0 helpful votes
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GOOD
March 9, 2025

I haven't had an issue with the items i have purchase with E'Trailer.

My only complaint is being asked to fill out the surveys. I have a tremendous amount of work each day.
I normally avoid filling any out because of them.

Date of experience: February 27, 2025
Virginia
1 review
0 helpful votes
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The video for this tire, & wheel was very informative. I've ordered items from etrailer before so check out is quick, & easy.

Date of experience: March 7, 2025
Missouri
1 review
0 helpful votes
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Drop down hitch
March 9, 2025

We needed a receiver hitch that would slide in the trailer to get the other receiver hitch to be about 20inches of total drop. This product achieved that.

Date of experience: February 27, 2025

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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