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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I shopped locally, at Tire, Agricultural and Trailer repair shops….Several! No one else understood anything but "Standard automotive Wheel sizes. Thank you!
Very good experience, good selection of products easy to order I am very satisfied and will order again
Great communication. Needed part asap and the team made sure that happened.
Everything was easy to find, there were no hassles or check back later like on other parts websites. Ordered and showed up quick.
As advertised, good strong build, would recommend to others
Product received on time thank you, product was in good condition. I like this company because they deliver in a timely fashion and the shipping doesn't cost as much as other delivery companies.
The small ground white wire was not connected to anything. So the plug would not work until I rewired it highly disappointed after installing then uninstalling to figure out the problem. 3 hours later fixed
I ordered a Square Direct Weld Jack w/ Footplate - Drop Leg - Sidewind - 28-7/8" Lift - 7,000 lbs for my trailer, came the next day. Jack was well built and we welded it to the trailer that day.
I ordered the trailer hitch I neededand it arrived in a box with large holes in it. I have yet to look and see if the hardware is still in the box. Any trailer hitch type thing I've ordered from etrailer has always arrived in the same condition. Somebody needs to learn how to box up large heavy items
Instead of driving all over the county to different stores trying to find the different lights i needed for my trailer, I was able to find what I needed all in one place from the comfort of my officer.
Excellent customer service. Installation was difficult. Took me about six hours.
Product arrived when indicated and was a perfect fit. The shipping box was damaged due to the hitch inside was not secure with extra packing material
Web site was easy to view and make selections. Very fast service.
Thanks again, plus I will return for other items.
Order came in good time now to see if they work well for our application
Good quality product and great shipping time.
I was taken by surprise that I needed to drill holes in the car larger than existing. That took longer than I expected and longer than I wanted it to for installation.
Otherwise, I'm very happy with the result.
The customer service at etrailer is exceptional. They are helpful and very responsive.
Easy to find products with very knowledgeable help when you need such. It is very rare that I look anywhere else.
I like all the customer support for every product with step by step instructional videos. I called to ask about airbag spacers and Will was more than helpful with picking out what I needed.
Typical website, although I like the fact that the dimensions are included in the product description. It helped me choose the right sized tail lights.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members