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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Great experience! Was able to determine what I needed. Ordered and within a week, I was able to have the replacement on.
My package arrived at the UPS depot 40 miles from my residence on Friday 9/13 at 2:30am. Somehow they tore the Box They told me it would be delivered on the 14th. No Delivery, Then They said Monday No delivery. When I called Monday evening I was advised they broke the box When I demanded to speak with a supervisor they said they couldn't do it. I called back the next morning. Spoke witha supervisor after demanding a call back, she refused to have her boss call me back but did admit the y destroyed the box. It did arrive in a makeshift box a 6yr old could have done better in 20 minutes not the 3 days they took
Got the 3m roll of reflective tape sticks very good even on pitted sandblasted steelwith what it cost got some of amazon for way less but doesn't stick very well
Easy to use website, with guaranteed support. Unmatched customer service.
Easy as always! I always go to etrailer 1st, fast shipping, fair prices and excellent customer service and follow up.
Purchased the exact same trailer jack as the one on an older recently purchased snowmobile trailer. Exchange was seamless for a jack that was competitively priced for its quality.
Easy ordering, quick delivery. Tires came in heavy duty boxes- no damage to any of them.
Easy shopping, helpful customer support personal in answering questions
Tub faucet for rv works great the old one would not hold a steady temp was original 1994 faucet
Boat trailer parts are hard to find. E-trailer had exactly what I was looking for and it was shipped and delivered to me in just a few days. Great service!
Online shopping was very informative to type of the product matched to the automobile.
No problems. All was wonderful with the entire process, thank you!
Not installed yet, but looks very well made. Looking forward to trying it out this winter
Very quick shipping and delivery. Fenders are well made and are now on the trailer.
The hitch and wiring harness were very easy to install. It fits perfect on my Subaru outback 2019
I received my item, it turns out I ordered the wrong remote. I would like to return it, please.
My hitch arrived on time, but was damaged due to the way it was packaged. The box had both ends torn out of it with the hitch hanging out of the box.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members