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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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With the purchase and installation of eTrailer's PWM filter circuit my delimina of loosing electrical current to my Furrion RV back-up camera has been corrected.
My new 2024 GMC Sierra 2500HD truck had a current limiter in the truck's 7 pin trailer socket that prevented more than 300ma supply to the clearance light's.
Parts were fine but shipped via USPS to an address that can't receive US Postal mail! Your website needs to indicate standard ship method so customer can use the correct address for shipping.
On time delivery/ good product. Fit the my car as described.
Simple and easy to find what I was looking for and had quite a few different options for what I needed. The site makes it very easy to see the difference between each item is despite looking very similar.
Easy to order online and quick delivery. Also a good description of the product. Videos of installation made it very easy to install.
Had great service and shipping was very fast. They got me exactly what I needed.
It was a great first experience. Every thing went as planned. From the moment the order was placed to moment the item was delivered. Thank you!
Fast shipping. Couple days from the time I ordered. All contents were in the package.
The License plate replacement light I ordered fit perfectly and arrived earlier than expected. Customer support was excellent.
Fast and easy service quick turn around time. Website was easy to navigate.
This was fast & easy to identify the correct part & order it. Delivery was also flawless.
Great. I hate these evals so much. I may not buy again if you keep those crap up
Always have what I'm looking for and easy to find. The shipping is fast. Customer service is excellent at communicating when my order is received and shipped. My absolute go-to for all things trailer related
Almost always makes install by a capable non mechanic. Usually takes me longer, and the work area in the videos is usually unrealistically clean and rust free, but even I can get the idea!
This is my second Hitch Receiver I received from etrailer, And both fit my 2023 & 2024 Hyundai Santa Fe's perfectly.
Easy ordering and shipping was fast. Anything I need for trailer need. Prices are good so I can shop at one stop and not searching many sites.
The shipping was late by several days and didn't arrive until I was out of town, the box should have been packed in another box to take some of the abuse that my package went through, my box was bent and tore my screws are missing out of the little plastic bag due to a hole in it and the holes in the box allowed them to be lost, fortunately the fan is working as of now, this could have been prevented
I'm not sure that I received the correct wiring harness. I am having someone look at it. Seems that the plugs do not match t he vehicle.
Excellent selection and prices. The photos and review videos are unmatched. I had a few more questions and the online chat rep, Tegan, answered all my questions without a delay or problem. I usually use etrailer for anything related to our travel trailer
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members