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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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This is my 2nd or 3rd purchase from eTrailer and the transaction and receipt of merch is always top-notch
I was looking for a vent cover for my travel trailer & etrailer.com showed having it. I have purchased from etrailer.com before & was very satisfied. Them having the vent really was great also. Thanks again etrailer.com!
Prompt information on order and shipping also!
Part was packaged very well and arrived in perfect condition.
Everything went well and I have no complaints and I have nothing else to add.
I was able to visit the site, find exactly what I wanted and order the part. It shipped the same day I ordered it and arrived at my house in only 5 days.
Lauren went above and beyond! I had a flat tire on my way to Minnesota and I needed tires in worse way. Lauren to the rescue!
Ordering is easy and shipping is really fast! Always a good experience to deal with etrailer.
I needed a new trailer trailer hitch for my Ram 1500. Etrailer.com had exactly what i was looking for. It was easy to navigate the website and the part finder tools were easy to use. Plus, the price was better than other vendors. Received the hitch in short order along with easy to understand instructions for installation. The how to videos on the site really helped also. Very pleased!
Etrailer is my go to for anything towing related. Good, solid American company. Should be supported.
I'll leave the above comment, as it is true. Always like to work with Etrailer.
I received my order promptly but haven't had a chance to install it yet.
Fast shipping great product at a great price ordered several times always excellent quality and service
Great! We were working on a damage Fire Truck and etrailer was the only place that I found the exact hinge that we were needing. Thanks!
Quick and fast shipping. No need for Amazon! 2nd experience with e-trailer.com and both have been great.
Delivery was unbelievably prompt and the video's made installation a breeze.
Finding the products I was looking for, comparing features of different options, and checking out was SUPER EASY and my items arrived fast!
Found my hitch, ordered it and set up install with zero hiccups.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members