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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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Florida
1 review
0 helpful votes
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Awesome service and product
October 7, 2024

Several orders so far from this supplier and the process was efficient, reliable and always without flaw!

Date of experience: September 27, 2024
Maryland
1 review
0 helpful votes
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Super Fast and Easy
October 7, 2024

ETrailer had exactly what I was looking for and it arrived 2 days later. It was very heavy yet didn't cost me for shipping! Win Win

Thanks
Dave

Date of experience: September 27, 2024
Pennsylvania
1 review
0 helpful votes
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Shipping time not exact.
October 7, 2024

The Delivery time stated one Date on both shipping options, but actually showed up 2-Days later. Incase you need it by a specific date.

Date of experience: September 27, 2024
Arkansas
1 review
0 helpful votes
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Arrived early
October 7, 2024

Easy ordering, delivered ahead of time. Will be ordering again

Date of experience: September 27, 2024
Texas
1 review
0 helpful votes
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UPS only had one of the two shipping order numbers. No emails were sent to track the package or to notify that they would be late. We called UPS to find the one part had been sent to Dallas UPS which is 1 1/2 hrs north. We went there and they had sent it to a local warehouse, however it was closed for the next 4 hours. We got the one part and had to call and get the other part order number. 10 hrs round trip. Then one of the parts was wrong and it had to be modified to work.

Date of experience: September 27, 2024
Illinois
1 review
0 helpful votes
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E-Trailer comes through!
October 7, 2024

We have discovered e-trailer while converting our horse trailer into a toy hauler. They've had so many things that we've needed for that task and shipping is fast! Thank you e-Trailer! We will be back.

Date of experience: September 27, 2024
Texas
1 review
0 helpful votes
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Curt A25 Ram 3500 OEM
October 7, 2024

Quick shipping! Everything arrived sooner than expected and intact.

Directions were sufficient although I found installing the bottom bracket first worked better.

Only came with 4 bolts for the head I think 4 on each side would be better. Easy install

Date of experience: September 27, 2024
Wisconsin
1 review
0 helpful votes
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Answers
October 7, 2024

Did not have the answer to my question but had the contact information so I could get it answered

Date of experience: September 27, 2024
Wisconsin
1 review
0 helpful votes
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Fast
October 7, 2024

Product arrived in a timely fashion and was well packaged for shipping.

Date of experience: September 27, 2024
California
1 review
0 helpful votes
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Side Marker covers.
October 7, 2024

Well needed new cover and you came through will continue to purchase since your prices are the most competitive out in internet land. Thank you!

Date of experience: September 26, 2024
California
1 review
0 helpful votes
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Cheap, fast, reliable
October 7, 2024

This is the third or fourth time that I order stuff from this online store and I'm so glad that I can find for cheap and nice stuff. Also the delivery is very quick.
I'm so happy with this online store
I will definitely be ordering more from here thank you so much to all the team

Date of experience: September 26, 2024
Wisconsin
1 review
0 helpful votes
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Packing Container Damage
October 7, 2024

Easy to order. Good pricing - Shipping box had the entire hitch receiver poking out of the side of the box. There did not appear to be any damage to the hitch. I have not installed the hitch or the trailer wiring yet.

Date of experience: September 26, 2024
Colorado
1 review
0 helpful votes
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Everything was made easy with the web-site, and always have what you need.

Date of experience: September 26, 2024
Connecticut
1 review
0 helpful votes
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Always fast and good quality
October 7, 2024

Very good customer service and easy to purchase parts and supplies off the web site.

Date of experience: September 26, 2024
California
1 review
0 helpful votes
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Great product and great service!
October 7, 2024

Have purchased from etrailer.com before and again the product and service was great!

Date of experience: September 26, 2024
Texas
1 review
0 helpful votes
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Great people. Very helpful!
October 7, 2024

Your people in tha shipping department needs their chain jerked. Leaf springs were not bound together. Just flopping around in a thin cardboard box with hardly any packing. Both box's were torn and open. Could have just fallen out. So surprised they made it here. If so that would not be profitable for your company. Make that improvement and I'll be a happy camper! 👍🤠

Date of experience: September 26, 2024
Indiana
1 review
0 helpful votes
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Good service
October 7, 2024

Parts were shipped quickly and fit well. I was kept informed when parts shipped and where they were at.

Date of experience: September 26, 2024
Michigan
1 review
0 helpful votes
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Tow bar replacement parts
October 7, 2024

Great people easy to use web site received order very quick and they easy to find parts

Date of experience: September 26, 2024
Florida
1 review
0 helpful votes
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Very good product
October 7, 2024

The product is very simple installation no room to mistakes.
Keep up the good work

Date of experience: September 26, 2024
Illinois
1 review
0 helpful votes
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Part works great
October 7, 2024

Great delivery and the part didn't get damaged overall great

Date of experience: September 26, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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