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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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Several orders so far from this supplier and the process was efficient, reliable and always without flaw!
ETrailer had exactly what I was looking for and it arrived 2 days later. It was very heavy yet didn't cost me for shipping! Win Win
Thanks
Dave
The Delivery time stated one Date on both shipping options, but actually showed up 2-Days later. Incase you need it by a specific date.
UPS only had one of the two shipping order numbers. No emails were sent to track the package or to notify that they would be late. We called UPS to find the one part had been sent to Dallas UPS which is 1 1/2 hrs north. We went there and they had sent it to a local warehouse, however it was closed for the next 4 hours. We got the one part and had to call and get the other part order number. 10 hrs round trip. Then one of the parts was wrong and it had to be modified to work.
We have discovered e-trailer while converting our horse trailer into a toy hauler. They've had so many things that we've needed for that task and shipping is fast! Thank you e-Trailer! We will be back.
Quick shipping! Everything arrived sooner than expected and intact.
Directions were sufficient although I found installing the bottom bracket first worked better.
Only came with 4 bolts for the head I think 4 on each side would be better. Easy install
Well needed new cover and you came through will continue to purchase since your prices are the most competitive out in internet land. Thank you!
This is the third or fourth time that I order stuff from this online store and I'm so glad that I can find for cheap and nice stuff. Also the delivery is very quick.
I'm so happy with this online store
I will definitely be ordering more from here thank you so much to all the team
Easy to order. Good pricing - Shipping box had the entire hitch receiver poking out of the side of the box. There did not appear to be any damage to the hitch. I have not installed the hitch or the trailer wiring yet.
Everything was made easy with the web-site, and always have what you need.
Very good customer service and easy to purchase parts and supplies off the web site.
Have purchased from etrailer.com before and again the product and service was great!
Your people in tha shipping department needs their chain jerked. Leaf springs were not bound together. Just flopping around in a thin cardboard box with hardly any packing. Both box's were torn and open. Could have just fallen out. So surprised they made it here. If so that would not be profitable for your company. Make that improvement and I'll be a happy camper! 👍đź¤
Parts were shipped quickly and fit well. I was kept informed when parts shipped and where they were at.
Great people easy to use web site received order very quick and they easy to find parts
The product is very simple installation no room to mistakes.
Keep up the good work
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at [email protected] or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.

