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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Not only did this company have exactly what I needed, they also sent it to me in record time with 100% efficiency. I would definitely use them again. If only more companies operated this efficiently, we'd all be in good shape.
I ordered another strike plate (from another store), but the opening was the wrong size. This one worked perfectly. Thanks.
I have ordered several hitches over the years for differents makes and models of vehicles—super fast shipping, always a perfect ft.
This was an Excellent site to place an order and easy to navigate to place an order.
Site easy to navigate. One live chat was helpful. Appreciate videos on products I ended up purchasing.
Easy to locate product, quick to receive and easy to install. Customer service is great.
Needed a spare tire for a trip and 2 days later the tire arrived ready to go. Thank you
I purchased a car hitch for our bikes and my bike wouldn't fit as it doesn't have the middle bar. I ordered a bike attachment that goes onto the bike so it will hold onto the rack on the car. It fits perfect! Thank you.
GREAT! **********************************************
So far so good.
Shipping was pretty quick and reasonable on the cost for a small single item.
The shipping was quick and the communication was amazing. The cover fits perfect.
Easy options selection, Multiple Lumen and light color choices.
Ordered and received the correct parts in a timely manner. Arrived within a week.
I ordered this roof vent on a Wednesday, and it was delivered on Friday. Can't get much faster than that.
Received the prop did with no issue. The set screws that came with it was not compatible with existing one - it didn't align and so had to use the existing one. Luckily for me, I only needed the actual plastic piece.
Everything done just right from ordering to delivery. Would use again.
As per my previous experiences with etrailer, I received my or quickly and intact.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members