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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Order came ahead of expected day, no damage to package. Have used e-trailer in the past and have always been satisfied with price, quality of product, and timeliness.
Excellent! The overnight delivery saved our last minute camping trip.
Thank you!
Great just as described good quality shipped fast packaged good
The order was easy and the quality was good. Keep up the good work!
We were to quickly order what we needed for our motorhome repair.
Satisfied with the order but I thought there was a light on it to show it was powered up as the video I seen showed.
Everything is always great on your website and i am always very happy with your products!
Easy to find and order, with quick delivery. Fit onto Rear of truck just fine, but took some time. Adequate directions provided and proper tools needed.
Products r awesome. What u order is what u get. If the product u have is different they will come close to giving you the same thing.
Easy to find what was needed for the vehicle. It bolted right in to my f250.
Easy ordering and fast shipping. Trailer hitch could have been packaged better in the box- shipment caused the box to be mangled and torn open. However nothing was missing or damaged. Instructions were perfect. Install was a breeze. Fitment is perfect. Will def order from again!
This one isn't installed yet but did this 10 years ago on a little car and have no doubt it will be easy peasy
I needed to install a Redarc brake controller in a Sprinter van but initially couldn't find a wiring harness on the website so I called customer service (very friendly and helpful) and was directed on how to do it using a combination of two adapters. Genius, it worked perfectly! I appreciated the knowledge and help I received in addition to fast shipping (it came a day earlier than expected). Thank you!
Great working with Christine! Was able to go through all the options, find stuff that was in stock and steer me away from items not in stock and it is now all installed!
Etrailer has consistently had what I need and shipped it quickly, priced reasonably, great customer service, super fast shipping THANK YOU!
Went on web site picked my tire and rim and it was at my house in a couple days.
There are lots of places to buy stuff, but the online tutorials, service, follow up, and prompt delivery makes etrailer my "go to" place for trailer parts and stuff for my truck. Makes for a great shopping experience.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members