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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I purchased a used vehicle and wanted to set it up with a hitch for light trailers and bike carriers. I have used etrailer in the past to outfit other vehicles and was an easy choice. The fitment guide and install videos and it a no brainer for anyone with a little DIY in the veins.
Easy check out and quality product!
Found what I needed in no time
Lots of products to choose from. Good descriptions to focus in on. Great prices. Quick shipping. Anksthay.
The order come one day later so I won't to make the installation the hoped day
Haven't put wheels/tires on trailer yet so hard to rate them but shopping and delivery were excellent experiences.
The pontoon trailer roller kit was easy to install and works great!
Work at an RV dealer, they keep some hard to find parts stocked and ship fast, ordered from them for years never had a single issue.
It was very easy to find what i needed at a fair price and order online.
I spoke with Will who was very helpful in finding the part I needed. I received the hitch pin today which was easy to use. The workmanship on the product is outstanding and solid.
Again, the box was pretty torn up when I received the shipment. But all the parts were there. I think this solution will work for my large boat towing
Ordering hitch was super easy and it delivered super easy. The video for the install was very helpful also.
Easy site to navigate and purchase through and the product arrived quickly and in great shape.
Was called by phone when I had ordered wrong sized accompanying part. Was able to switch part. I appreciate this as I am not familiar with the merchandise. Will make installation much easier!
Found exactly what we were looking for and at a better price than competitors. Shipment was almost immediate and item received quickly and in great condition. Etrailer maintains great communication with customer from purchase to delivery.
Have always had a great experience with Etrailer. This order was the outside cover for my rv awning idler head. Fit great. Pricey for a piece of plastic- $40.
...before the weekend. I ordered at the beginning of the week hoping to get it before the weekend and purchases came so I could have a successful weekend.
Fast service. Hook up works great. Replace 20 year old unit. Thank you.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members