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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Received the wrong mirrors and helped me get the correct ones and return.
Thank you
Only thing that I didn't like was it didn't come with a plug for the 2-in hole! That then that love it!
You had the light I needed for my boat trailer and delivered it immediately and arrived at my home on the date you promised. Thank you!
Ordered new spade type hinge system for both the side access door & also the larger rear door on my 80's built Wells Fargo enclosed metal trailer. Found exactly what I was looking for on etrailer and received i promptly.
I have not had a chance to install. There seems to be a lot of steps to get the system installed.
Products arrived as ordered! Thank you! Not too happy about the "made in China" stamp though.
My order arrived on time and the ETrailer folks contacted me to make sure i was satisfied.
Excellent customer service and products.
I will be ordering from them again.
I have order multiple times from e-trailer and used their "how to instructions many times.
Fast, accurate delivery. Good follow-up. E-trailer - the only place to shop for trailer products.
The product was shipped fast, and it resolve the issue. Very easy to install.
This hatch cover is a perfect fit (4 5/8") for our 1998 16' Scamp trailer, right down to the spacing of the rivets. Questions were answered promptly and accurately (thank you, Jesse!) and the item was shipped securely and quickly.
Take the win. I don't want to write a full out review, I just want to stop getting emails.
I placed my order and my seat covers arrived in lightning fast time! Can't say enough good things about this seller, except they are OURSTANDING!
Easy online ordering and received the part within 4 days. I was able to match up my part to your picture
Third... or fourth order from me... never an issue. The only suggestion is to better wrap the hitches on the ends/sides. By the time they reach me, there is always one or more breaches in the box by the ends of the hitch. Other than that, shipping is fast, prices are fair, support is awesome. What else do you need?
Website keeps showing an error that the page could not be found. Very annoying.
The part i ordered was missing a piece. I asked e trailer to just send me a simple, very small piece but they won't. They want me to return the whole assembly and ship me a new one. Very inefficient.
Have bought several Items from etrailer and have always been satisfied withe the products and descriptions given.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members