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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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Arizona
1 review
0 helpful votes
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Easy experience
October 14, 2024

It was pretty easy to find exactly what we needed. The order arrived on schedule. The products are of good quality.

Date of experience: October 4, 2024
California
1 review
0 helpful votes
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Christie A did a great job of putting together everything I would need to install a hitch and wiring system for our 2020 Honda Pilot. Really appreciate the expertise and help that etrailer was able to provide.

Date of experience: October 4, 2024
Pennsylvania
1 review
0 helpful votes
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Quick delivery. Vehicle specific harness included. Good price. Always satisfied dealing with e-Trailer.

Date of experience: October 4, 2024
Alabama
1 review
0 helpful votes
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Dexter Brakes
October 14, 2024

I recently order (4)breaks and drums for my 5th wheel. Everything was packaged good, product arrived undamaged. Service tech was very helpful in helping me make sure everything would work on my 5th wheel RV. I would recommend Etrailer

Date of experience: October 4, 2024
Kentucky
1 review
0 helpful votes
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Great customer service
October 14, 2024

Josh was more than willing to help me find the right product. Will definitely call again if need anything further

Date of experience: October 4, 2024
California
1 review
0 helpful votes
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Quality parts at a fair price.
October 14, 2024

The site is well organized. Trailer is my go to place for RV parts. They seem to have everything I need and at a fair price.

Date of experience: October 4, 2024
California
1 review
0 helpful votes
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I was able to find what I was looking fro and get it ordered and delivered with no issues.

Date of experience: October 4, 2024
Colorado
1 review
0 helpful votes
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Easy install!
October 14, 2024

Product shipped right away and was just as easy to install as the video shows! My truck is no longer squatting while towing my utility trailer and I am not bottoming out on speed bumps any longer. It's only been a week, but the product is holding up and working out great so far, very pleased! Was going to buy similar product off Amazon for $150 cheaper until I started reading the reviews on that knock off product and saw that it was a replacement for firestone and figured you can't go wrong with firestone that's been building these for over 40 years! Glad I went through etrailer and got the best product!

Date of experience: October 4, 2024
Michigan
1 review
0 helpful votes
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Saris bike rack
October 14, 2024

Rack was here in 2 days, easy assembly. Looks good on the rig.

Date of experience: October 4, 2024
Florida
1 review
0 helpful votes
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Perfect fit for a 2010 Mustang
October 14, 2024

Fits as described. Easy checkout. Fast delivery. Would definitely buy from here again.

Date of experience: October 4, 2024
New York
1 review
0 helpful votes
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Very good
October 14, 2024

Fast delivery, very good quality product, worth recommending, overall five stars

Date of experience: October 4, 2024
New York
1 review
0 helpful votes
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Hitch and wiring harness
October 14, 2024

Easily found correct parts for my vehicle. Order shipped a day ahead of time and arrived as described

Date of experience: October 4, 2024
North Carolina
1 review
0 helpful votes
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I used etrailer before. I was scared that the items might not fit properly or work with my vehichle. Everything was perfect! It all works, it all fits, the instructions were clear and easy to follow, the quality is exceptional. I'm back making another purchase for another vehicle.

Date of experience: October 4, 2024
Illinois
1 review
0 helpful votes
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GMC Canyon Installation
October 14, 2024

The product was easy to install and I followed the on line video.

Date of experience: October 4, 2024
New Jersey
1 review
0 helpful votes
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I'll provide additional feedback once I get the product. I got what I wanted.

Date of experience: October 4, 2024

I'll provide additional feedback once I get the product
October 5, 2024
Previous review

I'll provide additional feedback once I get the product.

Date of experience: September 25, 2024
Missouri
1 review
0 helpful votes
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Fast shipping
October 14, 2024

Experience was great. Easy to order and very fast shipping.

Date of experience: October 4, 2024
Wisconsin
1 review
0 helpful votes
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Excellent experience
October 14, 2024

Easy to order, prices are competitive, fast shipping, and I was well informed during the purchase and shipping process.

Date of experience: October 4, 2024
Minnesota
1 review
0 helpful votes
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Never Disappointed
October 14, 2024

ETrailer always delivers exactly what I was expecting. High quality service and products

Date of experience: October 4, 2024
California
1 review
0 helpful votes
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Shopping is great. Shipping CARRIER is terrible.
October 14, 2024
Updated review

UPS apparently threw the box or dropped it. The box was open and missing parts. The reship box was also damaged. Part of the problem is thar Fulton uses boxes that are much too thin for the material and weight of their products.

Date of experience: October 3, 2024

ETrailer Rocks!
July 28, 2024
Previous review

ETrailer Rocks!

Date of experience: July 18, 2024
Missouri
1 review
0 helpful votes
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Great Experience
October 14, 2024

I bought a hitch for my '24 Mazda CX-5. It's well made, looks good, and allows my to bring my mountain bike with me on trails out of town. I would buy again, and will be recommending them to friends and family.

Date of experience: October 3, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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