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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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Oregon
1 review
0 helpful votes
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Great Product
October 15, 2024

Easy site to navigate to find what I need. I was able to find what I needed. Fast shipping product was easy to put together.

Date of experience: October 5, 2024
North Carolina
2 reviews
0 helpful votes
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Almost like Christmas shopping.
October 15, 2024
Updated review

Fairly easy process. Just double check your order to make sure you got it right.

Date of experience: October 5, 2024

Easy process
October 7, 2024
Previous review

Easy process

Date of experience: September 26, 2024
West Virginia
1 review
0 helpful votes
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Hardware
October 15, 2024

I wish my order came with hardware needed to mount winch stand but outside of that it is now mounted on trailer works great
Thanks

Date of experience: October 4, 2024
California
1 review
0 helpful votes
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Sprinter tow hitch
October 15, 2024

Easy to navigate website. Also had very help video on how to install the hitch.

Date of experience: October 4, 2024
Arkansas
1 review
0 helpful votes
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Good job etrailer.
October 15, 2024

Easy to order, fast shipping. Always good service.,...

Date of experience: October 4, 2024
Minnesota
1 review
0 helpful votes
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Truxedo latch
October 15, 2024

Purchased the truxedo latch it arrived in 3 days which was pretty fast. I was a little bummed it didn't come with the spring inside it. I installed it and noticed the spring was not in it. I didn't see anything in the description that said it wasn't coming with a spring. I ended up having to order a spring for another $15 from another site.

Date of experience: October 4, 2024
Colorado
1 review
0 helpful votes
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Easy to find and great description. There was a drop down menu for the camper tie downs that I did not see and ordered the wrong part. If the drop down made you choose what bed configuration before continuing I think would be better. Less chance of getting the wrong part.

Date of experience: October 4, 2024
New York
1 review
0 helpful votes
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Good job.
October 15, 2024

Enjoy October, November, December and a happy new year.!@@@@

Date of experience: October 4, 2024
North Carolina
2 reviews
0 helpful votes
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Hitch adapter
October 15, 2024

Very well made and great product. Shipped fast and everything as described

Date of experience: October 4, 2024
Colorado
1 review
0 helpful votes
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Customer service at each trailer was very good. I was looking for more information as the instructions were basic. Unfortunately, there was no video available.

Date of experience: October 4, 2024
Pennsylvania
1 review
0 helpful votes
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Trailer brakes
October 15, 2024

Ordering process was quick and easy. The staff was helpful in recommending the correct parts. Delivery was quick.

Date of experience: October 4, 2024
Utah
1 review
0 helpful votes
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This is a good product.
October 15, 2024

This hitch was exactly as advertised. It came with helpful tools and great support videos on the company website to make for a quick install.

Date of experience: October 4, 2024
Pennsylvania
1 review
0 helpful votes
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Exact equal to what needed to replace. I didn't notice I would have opted for LED bulbs which I'm swaping out. The provisions for terminating the wires does not work easily with soft stranded wire but managed to get them working.

Date of experience: October 4, 2024
Texas
1 review
0 helpful votes
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Easy online order
October 15, 2024

Easy purchasing, but took a long time with the shipping the USPS. And we going to have mail in ballots 🤣

Date of experience: October 4, 2024
New York
1 review
0 helpful votes
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Great item will do the trick for placing license plate in a visible spot when bike rack obscures it.

Date of experience: October 4, 2024
Virginia
1 review
0 helpful votes
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I ordered a new cover for a porch light but the amber tinting is not as dark as the original cover. It yields a blinding glare that I'll need to cover up with tape or spray paint it darker. I had mentioned this on a question before I ordered and received a response that it was dark. Not so once I received it. I did receive the product quickly so that was good and I'll continue to use ETrailer.com for future needs.

Date of experience: October 4, 2024
New York
1 review
0 helpful votes
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Great survice
October 14, 2024

Ordered/ delivered was great- said what was going to happen - it did

Date of experience: October 4, 2024
Arizona
2 reviews
0 helpful votes
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Another satisfied customer
October 14, 2024

Love this company! Every time I order something it seems to go great.

Date of experience: October 4, 2024
Pennsylvania
1 review
0 helpful votes
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Well-designed & Robust
October 14, 2024

The Stealth Hitch w/Towing Kit for my 2023 Tesla Model 3 (391TES317T) came in two sturdy boxes with extremely thorough instructions. Everything in the kit is very robust and cleanly made - excellent welds, correct dimensions, tight tolerances, etc. The hitch itself is BEEFY - as are the latch block, chain hooks, and ball mount - and will certainly handle the max capacities without issue. The install commenced with no drama and ended with my car looking exactly as before, but with its new hidden function. The included Hopkins PWM lighting controller works perfectly, controlling my trailer lights correctly without the Tesla having any issues with it being connected. Yesterday I made three trips (50+ miles) with full loads of furniture using my 4x8 aluminum trailer, and the hitch performed flawlessly.

Date of experience: October 4, 2024
Michigan
1 review
0 helpful votes
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Trailer Tires
October 14, 2024

Received tires as described and on time. Tires were in stock to my suprise, unlike local dealers.

Date of experience: October 4, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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