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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Great selection with easy to navigate website.
Great prices.!
Timely delivery
Very helpful in finding what we needed and very courteous. Thank you for all your help.
Easy to order, fair price, and U-Haul will install at their regular price.
The team at E-Trailer rushed my order. Awesome experience and great product.
Easy ordering experience was a breeze. Very pleased, will use this vendor again.
Roof rack fits great and I am pleased with the product and ease of installation
Even though they sent me the wrong part, they were easy to get a hold of, and were extremely responsive on getting what I needed shipped that day! Thank you etrailer!
Great product but even better customer service. I had a question about multiple shipments and they responded quickly and had everything I needed
Product is exactly as pictured and the delivery was amazingly fast
The hitch required some bending in two directions to fit over the wheel well and to meet the holes, but I had a gap in the cement between the garage and driveway to drop the end plates in and pull to adjust them. That said it's amazing I could still buy a hitch for a 2006 Chrysler 300.
It was so easy to make the order and I received my order,, even sooner
No one matches you quality, price and service. We have been full time RVers and etrailer customers for 5 year. NEVER disappointed!
Very Helpful and Quick response to my Question. Message type and measurements of my old a/c shroud. Message back a part #. Then I ordered it. Very simple to do. Thank you, etrailer
All parts fit fine with no problems. I would have been nice to ship a couple of screws with the parts.
Easy, simple, and straight to the point. The website and checkout process was great.
Easy to order,came quickly,and fit perfectly 😁 I would order from them again!
The product Shipped fast and it fit great. Very happy with etrailer
I ordered an incorrect hitch and needed to return and reorder.
So far, so good; we'll see if it arrives on time and if it fits as advertised.
Haven't installed yet but we'll work good for my handy cap. Thank you.
It was a quick order delivery was fast, great product.
Ordering more parts.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members