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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

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54,202 reviews

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Wisconsin
2 reviews
0 helpful votes
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Timbren
October 21, 2024

Product arrived timely and outside of needing to douse quite a bit of PB Blaster on the existing bolts to get them off, installation was as easy as advertised. The size and sturdiness of the Timbren product compared to the OEM pieces is impressive.

Date of experience: October 10, 2024
Maryland
1 review
0 helpful votes
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Dexter Axle
October 21, 2024

Very good prices and service! Extremely quick delivery too!

Date of experience: October 10, 2024
Minnesota
1 review
0 helpful votes
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Class 5 hitch
October 21, 2024

Search function didn't get me to the product. Hitch was undamaged, packaging was ripped open. Enough for parts to fall out.

Date of experience: October 10, 2024
Florida
1 review
0 helpful votes
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Great experience
October 21, 2024

Great customer service! Easy to find what I needed. Would highly recommend.

Date of experience: October 10, 2024
Virginia
2 reviews
0 helpful votes
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No
October 21, 2024

No Your feedback is greatly appreciated, and will be used to better inform and assist future etrailer customers.

Date of experience: October 10, 2024
Wisconsin
1 review
0 helpful votes
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Nice
October 21, 2024

Always great price and quality materials.Arrived fairly quick.

Date of experience: October 10, 2024
Texas
1 review
0 helpful votes
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I broke my latch to my rv screen door lol so I looked up the latches and came across etrailer! Definitely fit just right and we are satisfied with the product! Thanks

Date of experience: October 10, 2024
Alabama
1 review
0 helpful votes
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Good packaging
October 21, 2024

The bike rack arrived on time and in good condition. It was packaged very well.

Date of experience: October 10, 2024
Iowa
1 review
0 helpful votes
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Brake controller
October 21, 2024

Delivered in a couple days. Controller works great. I highly recommend this product and e-trailer.

Date of experience: October 10, 2024
Louisiana
1 review
0 helpful votes
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Easiest install ever.
October 21, 2024

Hardest part was getting it out of the box; very well packed. Slid the hitch under the car, lifted into place and stabbed the bolts in the holes. Ran the bolts down finger tight and got out the torque wrench, just that fast it was done.

Date of experience: October 10, 2024
Alabama
1 review
0 helpful votes
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On time amazing!
October 21, 2024

Thank you, got the wiper blades in time for road trip! Thank you!

Date of experience: October 10, 2024
Georgia
1 review
0 helpful votes
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Good quality
October 21, 2024

The new set of brakes mounted right up to the axle on my 2021 Grand Design Solitude S- Series. The only issue was that I had a manufacture a hole and a threaded hole for a mag particle collector that I could not find on any other brakes sets I looked for.

Date of experience: October 10, 2024
Texas
1 review
0 helpful votes
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Great hitch
October 21, 2024

The hitch is heavy duty and has nice paint. All the hardware was included and shipping was incredibly fast. Videos and paper instructions made installation easy. Only hang up I had was trimming the exhaust heat shield.

Date of experience: October 10, 2024
Alabama
1 review
0 helpful votes
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It works on better built box
October 21, 2024

He took me maybe less than 5 minutes to put it on it was easy and now I can lift my two box lid with either side.

Date of experience: October 10, 2024
Canada
1 review
0 helpful votes
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Great service
October 21, 2024

My order came 2 days early to Ontario from the USA. Prompt service.
The replacement fan matched perfectly and installed well. Although the red lead on the motor
Was too short to make an easy connection. That was frustrating. But that's my only complaint.

Except there were too many emails after from etrailer.

Date of experience: October 10, 2024
Illinois
1 review
0 helpful votes
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Don't know at this point waiting on a part that was missing. We'll see how fast it takes to get this part so I can get my project done.

Date of experience: October 10, 2024

It was good lots of info
October 12, 2024
Previous review

It was good lots of info.

Date of experience: October 1, 2024
Texas
1 review
0 helpful votes
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Fast and accurate service
October 21, 2024

Order processed quickly and easily. Online instructions/recommendations for install very helpful.

Date of experience: October 10, 2024
Kansas
1 review
0 helpful votes
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Wrong "suggested" add-ons
October 21, 2024

I bought a hitch for my 2015 Subaru and the suggested ball and insert(not sure of name) for the hitch. Well I don't have much experience with these, so I assumed that when the website made the, "these are bought together ", that they'd fit. Nope. 1 1/4" hitch with a 2" bar or something like that. Called customer service and I get to pay $16 to return it. The lady said that if I would have placed my order on the phone, then they would have noticed the error... like seriously?!? Just take the option off the website and have them call customer service to order. Sigh.

Date of experience: October 9, 2024
Michigan
1 review
0 helpful votes
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Easy purchase good products
October 21, 2024

Good experience with getting a trailer hitch. They want more words but that's all I got

Date of experience: October 9, 2024
Minnesota
1 review
0 helpful votes
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Great company to deal with
October 21, 2024

Very easy to find what I need and order. I recently purchased a used boat and trailer. The trailer tires were not good for my needs. They ran very hot with my loaded boat. They were 4.80 x 12 LR B. I upgraded to 145ST-12. Last June I had a bad experience with a tire blow out that caused the axel to break on my other trailer. I feel a lot better towing with the special trailer tires now.

Date of experience: October 9, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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