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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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Product arrived timely and outside of needing to douse quite a bit of PB Blaster on the existing bolts to get them off, installation was as easy as advertised. The size and sturdiness of the Timbren product compared to the OEM pieces is impressive.
Very good prices and service! Extremely quick delivery too!
Search function didn't get me to the product. Hitch was undamaged, packaging was ripped open. Enough for parts to fall out.
Great customer service! Easy to find what I needed. Would highly recommend.
The bike rack arrived on time and in good condition. It was packaged very well.
Delivered in a couple days. Controller works great. I highly recommend this product and e-trailer.
Hardest part was getting it out of the box; very well packed. Slid the hitch under the car, lifted into place and stabbed the bolts in the holes. Ran the bolts down finger tight and got out the torque wrench, just that fast it was done.
The new set of brakes mounted right up to the axle on my 2021 Grand Design Solitude S- Series. The only issue was that I had a manufacture a hole and a threaded hole for a mag particle collector that I could not find on any other brakes sets I looked for.
The hitch is heavy duty and has nice paint. All the hardware was included and shipping was incredibly fast. Videos and paper instructions made installation easy. Only hang up I had was trimming the exhaust heat shield.
He took me maybe less than 5 minutes to put it on it was easy and now I can lift my two box lid with either side.
My order came 2 days early to Ontario from the USA. Prompt service.
The replacement fan matched perfectly and installed well. Although the red lead on the motor
Was too short to make an easy connection. That was frustrating. But that's my only complaint.
Except there were too many emails after from etrailer.
Don't know at this point waiting on a part that was missing. We'll see how fast it takes to get this part so I can get my project done.
Order processed quickly and easily. Online instructions/recommendations for install very helpful.
I bought a hitch for my 2015 Subaru and the suggested ball and insert(not sure of name) for the hitch. Well I don't have much experience with these, so I assumed that when the website made the, "these are bought together ", that they'd fit. Nope. 1 1/4" hitch with a 2" bar or something like that. Called customer service and I get to pay $16 to return it. The lady said that if I would have placed my order on the phone, then they would have noticed the error... like seriously?!? Just take the option off the website and have them call customer service to order. Sigh.
Good experience with getting a trailer hitch. They want more words but that's all I got
Very easy to find what I need and order. I recently purchased a used boat and trailer. The trailer tires were not good for my needs. They ran very hot with my loaded boat. They were 4.80 x 12 LR B. I upgraded to 145ST-12. Last June I had a bad experience with a tire blow out that caused the axel to break on my other trailer. I feel a lot better towing with the special trailer tires now.
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at [email protected] or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.

