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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Kurt was immensely helpful. Buying choices made clear. Sent me email with cart. I got thru to a real,
Edson every call … pdf'd me directions for assembly. Good follow,up!
My receiver hitch arrived very promptly. It was somewhat more difficult to install than I had hoped it would be. But is now on my vehicle very snug and secure.
East to find items and great support information easy to install and wiring was easy also
Nice! Fit my lug nut hup cap covers. I've been looking for these for a while.
Looked like it was dragged behind the UPS truck.
I am just filing out the form
5 experience. Easy ordering. Fast shipping. Nice videos to explain the parts and clear descriptions to make sure you're ordering the right part. Solid experience! Will use them again!
I had a great experience ordering my products from etrailer. Every step of the process I was notified of the progress and who was handling it through the system.
Great as always. Can get everything you need fir your trailer.
Easy to find what I'm looking for and the extra photos confirms what I'm looking for.
I am very happy with the prompt delivery, quality of the product, and reasonable price.
Purchased replacement Velcro for my truck's short bed cover. Received the order quickly. Item as described and installed in minutes. Great experience.
Great all with one hiccup with two separate shipping boxes and one tracking number that lead to the rest of the parts showing up late although in the end I had everything I needed.
I ordered the thermostat after looking at numerous others on site of different brands and suppliers. Trailer has a great reputation, and they lived up it.
I ordered a part for my trailer and these guys don't stop emailing me. I haven't tried the part out yet since my boat is in storage so not sure if it's good or not
The videos were very helpful in making decisions on my purchase
We have used eTrailer website before...great website...this is the first time in many years but the service is still great. Have not removed from box yet.
While on a hike we lost one of the keys to our RV. Etrailer had the same brand and code number in stock. We ordered two and only paid about $12 which included shipping. The keys arrived on time and worked perfectly on the RV door and all storage hatches.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members