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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Great product easy to understand video for installation great price.
I've ordered a few parts now. Each and every time the ordered part is exactly as ordered and came within a week of ordering. 2 other times I called to confirm the right part and the staff is familiar with the products and able to assist.
Great experience. The part I ordered was delivered fast and it was what I ordered. That is a bonus.
2nd spare tire for 2nd boat. Combine great price with free shipping and you can't go wrong.
I purchased a used Thule truck rack. I was disappointed to find it missing a few parts. I found the replacement parts quickly and easily on etrailer.
Everything went smoothly. Received product as promised. Easy to order.
Needed a replacement side marker light for my RV that fell off, somewhere in the central US on the wonderful interstate highways. This happened to be a direct replacement and fit perfectly!
The videos are great! Really helped picking the right size of item I need for my repair.
After looking at several options, I picked this model and it really worked well on my trailer. It installed in less than 15 minutes. If they included with the instruction, the size of the sockets and wrenches you needed it would be helpful. You do need a wrench in a socket to get them tight but the product is installed and it looks great. Make sure that you attach the wheel before you tighten everything up because you don't wanna get it too close to the bed or my tongue.
I really dislike that you have set your site to auto default to accept promotional spam. If I am ordering from you, it means I know who you are. I am not a shopper, I don't shop, I find what I want and buy it.
Great service easy to deal with easy to find part well explained part
Identical to the one I'm replacing! I called and they directed me to correct part. Came as planned.
Quick service and a very good price……………………………………………………
Whenever I call etrailer I always get courteous, knowledgable help. They go out of their way to help me.
Overall could not be happier with the service, speed and value. Best I've ever found online. But…. Stronger boxes are needed. I would happily pay a little more for stronger boxes to keep from damaged items. Returns are a pain to handle.
My hitch products were easy to locate and to confirm they would fit my truck. Shipping was free which was a plus. Delivery was quick and painless, I couldn't ask for any better
I asked for some parts that I needed and sent a photo of what I needed. They found what I needed and sent them to me in a very timely manner.
They had exactly what I needed at the best price I could find anywhere. Shipping was extremely fast as well.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members