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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Fast and satisfactory shipping. No problems and great hitch so far.
I've ordered from etrailer in the past, so I knew I would receive my items quickly and at a good price. This order was no exception! Thanks again!
I was able to easily identify the correct model and place my order. I received notifications as the order was picked and shipped. The order arrived on time and I was contacted to ensure delivery was made. Excellent purchase experience.
Excellent Company to do business with very prompt to respond to my needs
Excellent Company to do business with
I ordered you shipped! It got there in a timely manner. Great
I ordered the grommetts and thought I was going to receive 2 packs of 3 grommetts. When I received the order and saw two single grommetts, I was disappointed. Final analysis: They were costly but did the job.
I needed a replacement pin for a Yakima bike rack. Yakima sent me one but it had the wrong threading. ETrailers came through with a pin that fit the rack. It was even delivered a day earlier than expected. Thanks
It was easy to find just what I wanted and I didn't have to wait long for it to arrive.
We purchased several items from eTrailer, for our motorhome and towed vehicles. Each item arrived as expected and in good packaging. One item was defective from ypthe manufacturer and the eTrailer folks were very helpful in correcting the situation, even sending a replacement direct.
I like that there is so much information from trailer, which helps to make choosing the best fit of equipment for my vehicle.
Great experience product fit well good description always good pricing
Your company is great to deal with. Easy to order. Answered all of my questions. The cover was easy to install. Also purchased hub caps a while ago and they are great and fit perfectly. Thank you.
Good experience, however my husband had to modify the floor plate so the door would shut.
Quality product. Website easy to use. Haven't installed yet but it will be simple.
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Easy shopping experience. The BEST hands-on videos of any ecommerce site, bar none. Love shopping here when I have a need.
I picked a hitch for a 2025 Tucson. The website suggested a wiring harness for the hitch which I ordered. Because this is not my first purchase with problems I sent a follow up email verifying the correct selection. The order was filled in minutes. The email letting me know the wiring harness was wrong a I could pay $16 to return it. E commerce is great when the vendor has the offering combinations on lockdown. Etrailer does not.
I recommend this company to anyone that is looking for great deals and their customer service.
Great response from strainer! Prompt and reliable customer service. I will always use them.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members