On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
E trailer always has the right part at the right price and has great service.
I have been purchasing different things for my RV for many years now I have never had a problem with any of the products
E-Trailer.com provided me with an excellent replacement faucet that greatly improved the utility of our small camper bathroom sink/faucet. We replaced the two knob short factory faucet with a single lever raised-spout model that made big difference. E-trailer service was quick and efficient and the customer service reps were great.
Very easy to find a replacement faucet and place my order at E-trailer.com. Great company!
The order was fast and it was exact. Easy to navigate on the web.
Parts were easy to find and verified correct fit for my 5th wheel
Ordered online and delivered on time with good customer service
Looked on e trailers website found what I exactly needed, ordered the item and fast delivery
Jack fit as expected, foot for Jack I ordered did not include the pin to attach it but I had one anyway, all good.
The product was good and worked but the right and left sides are in reverse order and also not long enough for the Pro Master City. I had to cut the wire extend to make the curve and reverse the green and yellow wires. Not a bad fix but disappointed
Heavy Duty product...I'm very satisfied with my rotor/hub assembly. Fast delivery, I would definitely recommend this company and product.
I ordered the wrong Hitch. Lauren A. A representative had previously emailed me about the shipping. As soon as I figured out what the deal was, i emailed Lauren back on Friday. Explained the situation. She got me got me the return shipping label and shipped the correct Hitch to me. I had it Monday and it fit perfectly.
Thank you Lauren A. Best ever customer service.!
Great selection, ordering and delivery processes. Thank-you
Easy process. Identification of parts linked to vehicle was clear.
Easy to find information, completion was easy to do.
You made it very easy to check out, thank you.
The trailer lights got here quickly. And that's to the install video, you made that very easy. Thanks again.
I am using this rack on a trailer pulled by a bicycle, not on top of a car. But I like that I don't have to remove the wheel from the bike and I like that there are no annoying straps. This rack probably won't work for you if your bike has large fenders but it's great. Keep in mind that with the front wheel in the bike, the bike and it's center of gravity are a little higher.
The shipping process was exceptional. From seing who packed my order to the live map of where it was at any given point. Good job guys!
You had what I needed, you shipped it to me and I received it. You goughed me bad on the price. You will be last on my list forever.
From the moment we placed the order until the day it was received by us, etrailer notified us during each step of the process.
Everything about the order was as expected will definitely be doing business with them again just check out Amazon for Free shipping
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members