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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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New York
1 review
0 helpful votes
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Always a pleasure
October 22, 2024

Mirrors were exactly as described and fit perfectly. Did not tow with them yet but hooked up to check visibility and they provided fantastic side views of my trailer. I'm glad I bought them. They were packaged extremely well to prevent damage. Everything from etrailer is ALWAYS packaged well. Shipping is always fast and reasonably priced. No problems. Always a pleasure to do business with etrailer.

Date of experience: October 11, 2024
New Jersey
1 review
0 helpful votes
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Excellent service
October 22, 2024

Great product, fast shipping and great service.
Would definitely recommend.

Date of experience: October 11, 2024
Utah
1 review
0 helpful votes
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Satisfactory
October 22, 2024

I found the fireplace I wanted and it said in stock, I ordered it and then I was informed of an issue with shipping and they asked if I wanted an upgrade, I declined and the next day it shipped. I did receive it and the box looked battered but it turned out to look like it was in good shape. But the glass squeaked and rattled. I tore into it and fixed it. Now it's installed and it look and works as expected.

Date of experience: October 11, 2024
Minnesota
1 review
0 helpful votes
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They have all the keys!
October 22, 2024

Needed a Thule Roof Cargo Carrier replacement key. They had the correct key and were quick in processing my order. Thank you!

Date of experience: October 11, 2024
North Carolina
1 review
0 helpful votes
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Efficient
October 22, 2024

As expected my hitch arrived precisely as described 48 hours. Thank you

Date of experience: October 11, 2024
Texas
1 review
0 helpful votes
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The instructional video is great. I can see how easy it is to install the wiring harness for my Highlander. I purchase the harness and the test light (which also on sale).

Date of experience: October 11, 2024
Colorado
1 review
0 helpful votes
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Front trailer hitch for Chevy Tahoe
October 21, 2024

Item arrived quickly and in great condition. It took me awhile to install it because I had to order a cobalt high speed 17/32" drill bit- couldn't find one at my usual hardware outlets. Otherwise, installation was a breeze. Looks good on the Tahoe- doesn't stick out too much and has good ground clearance.

Date of experience: October 11, 2024
Ohio
1 review
0 helpful votes
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Ups problem
October 21, 2024

Ups delivered to the wrong house. Took a few day to find the house and get it back. Nothing you did.

Date of experience: October 11, 2024
North Carolina
1 review
0 helpful votes
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Pace Edwards Switchblade cover
October 21, 2024

Came in via UPS box busted but top was okay except for a small dent in the passenger side rail. Top was very easy to install only issue is that it's not tight at the tailgate, thinking the seal will expand with some heat from the sun. Overall a very good top for my Ford F350 DRW with 8' bed. I would recommend E Trailer to all great customer service and expert advice!

Date of experience: October 11, 2024
Georgia
1 review
0 helpful votes
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Perfect fit
October 21, 2024

It was received on time and was a perfect fit. Easy to order online.

Date of experience: October 11, 2024
Idaho
1 review
0 helpful votes
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Received as promised
October 21, 2024

The mirrors fit over my factory mirrors and don't interfere with the cameras and lights. Seem to be made out of sturdy materials. I haven't installed using the ties yet nor traveled with them so don't have info on that, thus only 4 stars.

Date of experience: October 11, 2024
Colorado
1 review
0 helpful votes
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Excellent, expedient service
October 21, 2024

Website was easy to use, and I found the right part quickly and it arrived on time, ready for install

Date of experience: October 11, 2024
Arizona
1 review
0 helpful votes
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JT'S Strongarm Stabilizer
October 21, 2024

As always, E-Trailer has all the quality products to complete a project.

Date of experience: October 11, 2024
Oklahoma
1 review
0 helpful votes
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Replacement of step motor.
October 21, 2024

Arrived on time. Motor replacement was easy. Works like new.

Date of experience: October 11, 2024
Pennsylvania
1 review
0 helpful votes
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This is my 3rd hitch over the past 20 years. All very good but my search engine bombarded with ads for trailer for the next 2 months. Very annoying

Date of experience: October 11, 2024
Ohio
1 review
0 helpful votes
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Excellent company
October 21, 2024

Arrived on time. Free of damage and correct product. Beat the price of several competitors.

Date of experience: October 11, 2024
Colorado
1 review
0 helpful votes
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As usual... perfect.
October 21, 2024

Correct items at a fair price. If I have to enter 50 characters...this is it.

Date of experience: October 11, 2024
North Carolina
1 review
0 helpful votes
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Great Price/Fast Delivery
October 21, 2024

A lot of available items at Great prices. I have shopped at etrailer before and is well satisfied

Date of experience: October 11, 2024
Arkansas
1 review
0 helpful votes
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Great shopping experience
October 21, 2024

Easy to order, price was good, and delivery was prompt. The product was also of good quality

Date of experience: October 11, 2024
Wisconsin
1 review
0 helpful votes
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Well done
October 21, 2024

Thank you for the fast shipping and good videos on how to install. It saved me a ton of money

Date of experience: October 11, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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