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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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My experience was good. I places the order and it was delivered. Even though, I need to return the product because my husband picked out the wrong part. Next I will be dealing with customer service and I expect noting less than great service from this department too!
Looks great now! This spare tire cover fits my Salem 32bhds trailer perfectly with adequate wrap around to hold it in place. It's 28 inches in diameter. My 7-year-old original cover was peeling away and cracking on the edges. I recommend this cover if you care about your spare tire!
Had the receiver in stock, shipped fast and got here quickly. Very smooth transaction.
Easy ordering of s wide range of items with excellent resources if you have questions.
Easy. Videos were helpful! Give them a try. Just trying to get to 50 characters now so I can summit
They always have what I need, package showed up rip thank God everything was ok
Worked great. I needed the part for using the roof rack on my Jeep. I was able to use transport my ladders without having to worry about them moving on my roof.
Part was self explanatory it was exactly what it was described as on the website. Was easy to install and work perfectly.
Found this step for my motor home that I could not find anywhere. I have to put it on my motor home yet? I'll let you know how it works out.
Called in as I had been browsing for a while. Malakhai answered all of my questions and made sure I knew when my items shipped.
I wasn't overly happy that all the welds were surface rusted. This isn't a huge deal but I paid $400 dollars for something new and had to wire brush and paint something that was sold new.
Website was Very easy to order from and it was a very quick turn around
The bolts were almost impossible to install. More than likely the bolts were the wrong bolts and now the internal mounted nuts are stripped.
Website easy to navigate, checking out the same. I'll respond once received.
Everything was exactly as described perfect fitment very fast shipping
The site is very easy to order from, vehicle section takes all the guess work out. Videos of my current vehicle having a hitch installed also reassured the fitment for me.
E Trailer is great! UPS driver not so much! I wish there was a way for me Tod send you the Ring video?
It was an easy purchase. The customer follow up and shipping information was top notch.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members