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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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Minnesota
1 review
0 helpful votes
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Poor allround
October 26, 2024

Firstly expecting customers to take measurements (especially when many are stored away from home) is ridiculous. Sure much easier to state which model step fits which model rv.
Even if our fit (too narrow) top seemed to be bent/ warped along the top and the fittings seem really poor quality.

Date of experience: October 16, 2024
Canada
1 review
0 helpful votes
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Fast shipping
October 26, 2024

Order arrived in Canada quicker then expected considering clearing customs and everything

Date of experience: October 16, 2024
North Carolina
1 review
0 helpful votes
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Replacement Lens Cap
October 26, 2024

None of the camping or auto supply stores carry this style lens. You do, you shipped it quickly, and it fits.

Date of experience: October 16, 2024
California
1 review
0 helpful votes
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Super spring away stops
October 26, 2024

Transaction easy and simple. Product fit and install was easy

Date of experience: October 16, 2024
North Carolina
1 review
0 helpful votes
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Replaced trailer axle
October 26, 2024

Had to replace the axle on this trailer I picked up. There was no suspension on it. E-trailer's item descriptions were specific enough to successfully order every compatible part with ease. The order arrived in two days flat, which was honestly pretty amazing. It helped me get my welding rig back on the road in minimal time, which was clutch. Leaf spring hanger dimensions were listed on the product page, which made it easy to mount them permanently.

Date of experience: October 16, 2024
Missouri
1 review
0 helpful votes
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Easy
October 26, 2024

Easy to install and it meets my expectations. Quick delivery

Date of experience: October 16, 2024
Georgia
1 review
0 helpful votes
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Installation
October 26, 2024

Very simple to install. All the fittings fit snugly. It is a good design.

Date of experience: October 16, 2024
California
1 review
0 helpful votes
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You guys are good!
October 26, 2024

Great experience guys. Can tell you're running a great operation there in Missouri.

Wish you all the best.

Date of experience: October 16, 2024
Canada
1 review
0 helpful votes
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Good price and on time
October 26, 2024

The item came on the day it stated when I ordered it and was exactly as stated. Very happy.

Date of experience: October 16, 2024
New York
1 review
0 helpful votes
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Works well
October 26, 2024

This is my second bolt on hitch from E trailer and they've both been easy to install and work very well.

Date of experience: October 16, 2024
Connecticut
1 review
0 helpful votes
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Have a Volvo xc70, no one not even stroller has a 2" reciever except as a factory ordered part from Volvo. So im stuck with 1-1/4" with a 2" adapter. Also only offer generic wiring harnesses, nothing vehicle specific for my car.

Date of experience: October 16, 2024
California
1 review
0 helpful votes
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Instructions are clear
October 26, 2024

Took some time but, now that I have experience with it i can do it more efficiently next time

Date of experience: October 16, 2024
California
1 review
0 helpful votes
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Great team to work with
October 26, 2024

I ordered a new Air Conditioner for my RV. Price and delivery were very competitive. Unfortunately the unit was damaged during shipment. I contacted the team and they quickly send me a replacement unit and made arrangements for me to return the damaged unit. Very responsive.

Date of experience: October 16, 2024
Massachusetts
2 reviews
0 helpful votes
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Great parts replacement
October 26, 2024

I needed one bolt to replace one I lost off a Thule rack. After visiting multiple hardware stores and buying bolts that didn't fit I found etrailer. Received the bolt I needed including washers.

Date of experience: October 16, 2024
Colorado
2 reviews
0 helpful votes
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Awesome customer service!
October 26, 2024

Great customer service experience with Kelly P. She patiently guided me to pick the right product for me. Thank you!

Date of experience: October 16, 2024
Arizona
1 review
0 helpful votes
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In Stock, Shipped In Time
October 26, 2024

I have been searching for this part a long time. Found it here.

Date of experience: October 16, 2024
California
2 reviews
0 helpful votes
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The stabilizer jack works great, no issues. Did not come with any instructions, which would have been helpful and maybe provided the torque specifications. I watched the install video on etrailer.com, but would have preferred to have paper instructions in hand.
The shipping box is not sufficient, the motor end of the stabilizer was hanging out of the box. A simple piece of styrofoam or thick cardboard insert inside the ends of the box would solve the issue. Mere pennies to protect a $500 plus item.

Date of experience: October 15, 2024
Texas
1 review
0 helpful votes
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El ártico es el que pedi
October 26, 2024

El artículo es exactamente el que se describe en la publicación pero le daré solo 3 estrellas por que no e podido conectarlo a mi aire acondicionado y hacer que funcione, en las instrucciones dice que hay que restablecer el termostato de favrica y que hay que ponerle unos botones en la parte posterior del termostato, pues realise todos esos pasos según se describen en las instrucciones, el termostato se restableció de favrica pero aun así no consigo que funcione. Nececito que algún experto en estos productos me indique si hay algún otro paso que deba seguir, mientras tanto, daré esta calificación, si en un futuro consigo que funcione sin ningún problema, entonces cambiaré mi reseña, gracias

Date of experience: October 15, 2024
Oregon
1 review
0 helpful votes
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The shipper used by etrailer, UPS, should be dropped. Their tracking data showed the hitch arriving in my home town. However 6 days later UPS informed me that they had no data on the shipment and could not confirm the hitch arrived at the local facility or when it would be shipped the 10 miles to my home regardless their own tracking data showed the hitch had arrived at their facility. Etrailer provided great service, UPS very poor service.

Date of experience: October 15, 2024
Florida
1 review
0 helpful votes
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Excellent Service
October 26, 2024

Order shipped and received as promised. Fit the car! Thanks.

Date of experience: October 15, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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