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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Nice customer service, and easy ordering. Hitch came quickly and was packaged nicely.
Everything went as I expected. I got the tire and rim I needed for my 16 year old trailer
I was hesitant to buy this kit for my Honda Civic, but I'm really glad I did. It took a bit of work, being a novice. But all the pieces fit really well. I'm very happy with the hitch and look forward to using it to haul our bikes.
Received the order fast with no problems. Exactly what I was expecting.
Easy online shopping. Great price. Easy checkout. Very fast shipping.
You have tough to find products at a fair price. I was searching for a hitch converter for my UTV. The OEM was out of stock and no one else carried the specific size I needed...except for etrailer.
Needed a replacement leveling pad for our motorhome and etrailer was there for us. Fast shipping and quality parts.
Fast shipping within an hour of ordering. Delivered early and item was as described.
I liked it better when I had the smaller Demco fender in my cart price-wise, but thankfully the Demco guy got me on track to buy the larger one. I am happy even if it was more expensive!
Came to me in a couple of days... so it was really well done at E-Trailer!
As always, E-Trailer shipped promptly and correctly
I have ordered from E-Trailer many times and always been 100% satisfied
I will continue to use e trailer for any future ordering. Did not have to worry about getting my hitch in time. Very easy to navigate the website and prompt in responding to my online order. Even though it was on line, I could feel the great customer service.
They had the part that I needed and it was delivered on time (better than Amazon).
Getting the part was easy. Changing the jack in the Alaskan snow added to the challenge and as a youtuber said, it was somewhat messy. Suggestions: keep the 5th wheel attached to the truck and the jacks retracted (I learned this the hard way).
Found part that Grand Design dealer could not find. Fit our 2022 Solitude perfectly.
Excellent attention to detail. Tells you who is handling your order the entire way. Tracking during shipping is great. It even shows where the truck is on the map! Quality products at fair prices delivered on time! I will absolutely buy from them again.
Product was on time, and works great! Would recommend this company to a friend
Great customer service and fast shipping. Great product that was easy to install.
Easy ordering,
Fair pricing and fast delivery.
I also liked the local installers feature.
It made for an easy purchase decision.
Fast and easy! The item came quickly and was as described thank you
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members