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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

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54,202 reviews

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New York
1 review
0 helpful votes
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Great service
October 25, 2024

We needed a new monitor for our RV trailers back up system. E-trailer was the place to go. We ordered a replacement and we're contacted several times from employees asking us if they could help us and making sure we were satisfied. I heartily recommend this company.

Date of experience: October 15, 2024
New York
1 review
0 helpful votes
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Great quality products
October 25, 2024

Easy to select and fast shipping. Part selector was easy getting the right parts.

Date of experience: October 15, 2024
New York
1 review
0 helpful votes
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I purchased the eTrailer Trailer Hitch Receiver - Class III - 2" for a 2018 Subaru Outback and could not be happier with the install process! Following their instructions was easy and the only issues we had was that we needed to cut the bumper notch about a 1/2 inch deeper than specified to fit the reciever, and we needed to persuade the reciever onto the factory studs with a block of wood and a 2 lb sledge since it didn't slide right on. Other than that, the install went super smooth and we had the reviever mounted and ready to go within a couple hours

I also ordered a number of other items and they all came conveniently packaged in one large box which not only helped simplify shipping but helped me transport everything to a garage where I could install the reciever.

Overall, this was a great experience and an excellent product!

Date of experience: October 15, 2024
Canada
1 review
0 helpful votes
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Great service
October 25, 2024

I ordered a connector cable for my GMC pickup and my fifth wheel so I could pair my Furion observation camera. Denice was great and very accommodating.

Date of experience: October 15, 2024
North Carolina
2 reviews
0 helpful votes
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Customer service
October 25, 2024

Very easy to navigate on the website. And great customer service.

Date of experience: October 15, 2024
Texas
1 review
0 helpful votes
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Fast and accurate
October 25, 2024

I lost a piece from a trailer stabilizer kit. You had the single part available for immediate shipping.

Date of experience: October 15, 2024
Ohio
1 review
0 helpful votes
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Superior service
October 25, 2024

Very extraordinary compared to 21ST century service. Etrailer answers the phone - real people wait on you!

Date of experience: October 15, 2024
Oregon
1 review
0 helpful votes
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May be the right part
October 25, 2024

Good site, will use again if needed. This may work, need to see if it will fit.

Date of experience: October 15, 2024
Texas
1 review
0 helpful votes
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Helpful and great selection
October 25, 2024

We had to get a different hitch because the first one was slightly the wrong size. The staff helped us get the right one and helped with the return.

Date of experience: October 15, 2024
Michigan
1 review
0 helpful votes
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Excellent customer service
October 25, 2024

I needed to replace some tow bar tabs that i had purchased about 3 years ago, the staff was quick to assist me with matching up what i needed and got them out to me same day. I so appreciate the quality of trailer products.

Date of experience: October 15, 2024
Colorado
1 review
0 helpful votes
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Easy order to make
October 25, 2024

Great very easy! The products is just what I needed and was a super price! Definitely a 5 stars! Thanjs!

Date of experience: October 15, 2024
New York
2 reviews
0 helpful votes
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Might be missing some set screws
October 25, 2024

Installed with no problem. However, after using it on my first trip, the top part (the housing with the motor) turns from side to side. It's not set in place as it should be. It looks like there are a couple of threaded holes where possibly set screws are supposed to be. I have not contacted support yet, maybe they will answer this review.

Date of experience: October 15, 2024
Illinois
1 review
0 helpful votes
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This Peterson combination trailer taillight is identical to the one I broke. It only took about 2 to 3 minutes to install. The trailer looks like new again.

Date of experience: October 15, 2024
Washington
1 review
0 helpful votes
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Great and fast
October 25, 2024

Excellent service and quick shipping to me. Arrived on time

Date of experience: October 15, 2024
Pennsylvania
2 reviews
0 helpful votes
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Front hitch
October 25, 2024

Very easy to order, good description, fast shipping, easy installation.

Date of experience: October 15, 2024
Pennsylvania
1 review
0 helpful votes
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Perfect fit
October 25, 2024

Perfect fit, better than OEM and more affordable! Thank you

Date of experience: October 15, 2024
North Carolina
1 review
0 helpful votes
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Great experience.
October 25, 2024

We found exactly what we needed; it was well described; purchase was easy and shipped right away. Thanks for a great experience.

Date of experience: October 15, 2024
California
1 review
0 helpful votes
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No sag
October 25, 2024

Easy to install and reduces sag to 1/2" when a 5-6k trailer is hitched up. The ride is definitely stiffer, but new shocks in the rear will help mitigate the stiffness.

Date of experience: October 15, 2024
New Jersey
1 review
0 helpful votes
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Etrailer is great! I've bought a bunch of things from them. Great service and great products.

Date of experience: October 15, 2024
Utah
1 review
0 helpful votes
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Excellent from order to delivery 🙂
Will order again from Etrailer

Date of experience: October 15, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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