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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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Texas
1 review
0 helpful votes
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First Time Customer; Very Satisfied
October 25, 2024

Ordered items for a new trailer and this was the first time I've used etrailer. The overall experience was better than expected, with good pricing, quick shipping, and great communication. I received my order within a few days, with all items present and as advertised. I will definitely use this company for all my trailer needs.

Date of experience: October 15, 2024
Pennsylvania
1 review
0 helpful votes
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Easy and convenient for gift buyers.
October 25, 2024

My husband and I went camping and wanted to install a hitch capable of a smaller load without weighing us down due to our vehicle's lower towing capacity limit. I had zero idea of what to look for especially as this was a surprise birthday gift for my husband before our annual trip.

Date of experience: October 15, 2024
Illinois
1 review
0 helpful votes
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Trailer hitch help
October 25, 2024

Need help finding a part for my hitch, to I reached out via the web customer support window. Amy was great and I found what I needed. Etrailer is awesome!

Date of experience: October 15, 2024
Minnesota
1 review
0 helpful votes
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Quick
October 25, 2024

Got what i needed quickly and without issue. Thank you. If i need trailer parts again i know where to go

Date of experience: October 15, 2024
Georgia
2 reviews
0 helpful votes
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As easy as could be. E-Trailer gave me a wide selection of various trailer hitches for my Toyota Prius V. I picked a middle of the road model due to the fact that I was not going to be towing anything and this was merely so I could attach a bike rack. It was delivered fast and easy to install. I couldn't have asked for more.

Date of experience: October 15, 2024
North Carolina
1 review
0 helpful votes
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Works like a champ 2025 Ram Rebel
October 25, 2024

The official response is it won't fit. It won't unless...you make modifications. After the modifications, I had to trim the lower fan shroud on each corner, which is still enclosed. The factory tow hooks are still on also.

Date of experience: October 15, 2024
Ohio
1 review
0 helpful votes
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Turnover ball
October 25, 2024

The service was fast! The hitch is very nice and the instructions are easy to follow. It fit perfectly in my truck. The holes I drilled were the ones the truck bed for the ball and chain hooks.

Date of experience: October 15, 2024
Utah
1 review
0 helpful votes
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Item showed up as promised
October 25, 2024

Relatively easy to order. Thank you for having such a convenient website

Date of experience: October 15, 2024
New York
1 review
0 helpful votes
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Almost complete delivery
October 25, 2024

Items arrived separately, had to extend stay in order to receive all parts

Date of experience: October 15, 2024
North Dakota
1 review
0 helpful votes
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Ordering was easy, Item was as described and came in on time. Quite satisfied with E-Trailer experience.

Date of experience: October 15, 2024
Tennessee
1 review
0 helpful votes
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Great company
October 25, 2024

We have ordered several products from etrailer and they always deliver great products and service

Date of experience: October 15, 2024
Illinois
1 review
0 helpful votes
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Cover
October 25, 2024

I used you guys before and I liked the item n it was time for a new one

Date of experience: October 15, 2024
Oklahoma
1 review
0 helpful votes
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Product did not fit
October 25, 2024

Sent email on the 11th of October with pictures of the windshield wipers showing that they did not correctly fit my 2016 Tiffin Alegro Open Road
32SA, have not heard back.

Date of experience: October 15, 2024
North Carolina
1 review
0 helpful votes
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Hitch and wiring harness rav4 '24
October 25, 2024

Delivered fast. Last hitch I ordered was bent when it arrived. Only slightly. This one was not. Box still got destroyed. Wiring harness box was smashed inside hitch box, but not destroyed. Hitch was an easy install with instructions video. Wiring harness is a longer install and the video is missing a few key pieces of info. Overall good experience. Much better than any other site

Date of experience: October 15, 2024
Minnesota
1 review
0 helpful votes
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Perfect fit, quick delivery
October 25, 2024

It was very Easy. Everything was what I expected! The sway bar went in fairly easily and performed as expected!

Date of experience: October 15, 2024
Ohio
1 review
0 helpful votes
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EZ shopping
October 25, 2024

Good product, quick processing and shipping. Parts fit perfectly

Date of experience: October 15, 2024
Wisconsin
1 review
0 helpful votes
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Well done etrailer!
October 25, 2024

I've ordered from etrailer twice, and both times were on a Sunday night to get parts that were needed to get my trailer ready for a upcoming hunting trip. I work away from home all week and only have weekends to get things done. Both times my order was at my house by Wednesday! All of my parts were exactly what I ordered, were good quality, and reasonably priced. Communication from etrailer about my order status was exceptional, and I also liked that there was a picture and personal note about each team member that handled my order along the way. Well done etrailer!

Date of experience: October 15, 2024
Puerto Rico
1 review
0 helpful votes
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Excellent customer service
October 25, 2024

I had a small problem with assembly. Dave rushed me out the pieces I needed to make my install first class.

Date of experience: October 15, 2024
Nevada
1 review
0 helpful votes
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Excellent
October 25, 2024

Fast and easy. When I need trailer parts, I come here because they have what I want. Fast shipping too!

Date of experience: October 14, 2024
Georgia
1 review
0 helpful votes
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Good product and quick shipping
October 25, 2024

Many orders with etrailer and they have consistently been great with quality products and on time shopping.

Date of experience: October 14, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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