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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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Ordered items for a new trailer and this was the first time I've used etrailer. The overall experience was better than expected, with good pricing, quick shipping, and great communication. I received my order within a few days, with all items present and as advertised. I will definitely use this company for all my trailer needs.
My husband and I went camping and wanted to install a hitch capable of a smaller load without weighing us down due to our vehicle's lower towing capacity limit. I had zero idea of what to look for especially as this was a surprise birthday gift for my husband before our annual trip.
Need help finding a part for my hitch, to I reached out via the web customer support window. Amy was great and I found what I needed. Etrailer is awesome!
As easy as could be. E-Trailer gave me a wide selection of various trailer hitches for my Toyota Prius V. I picked a middle of the road model due to the fact that I was not going to be towing anything and this was merely so I could attach a bike rack. It was delivered fast and easy to install. I couldn't have asked for more.
The official response is it won't fit. It won't unless...you make modifications. After the modifications, I had to trim the lower fan shroud on each corner, which is still enclosed. The factory tow hooks are still on also.
The service was fast! The hitch is very nice and the instructions are easy to follow. It fit perfectly in my truck. The holes I drilled were the ones the truck bed for the ball and chain hooks.
Relatively easy to order. Thank you for having such a convenient website
Items arrived separately, had to extend stay in order to receive all parts
Ordering was easy, Item was as described and came in on time. Quite satisfied with E-Trailer experience.
We have ordered several products from etrailer and they always deliver great products and service
Sent email on the 11th of October with pictures of the windshield wipers showing that they did not correctly fit my 2016 Tiffin Alegro Open Road
32SA, have not heard back.
Delivered fast. Last hitch I ordered was bent when it arrived. Only slightly. This one was not. Box still got destroyed. Wiring harness box was smashed inside hitch box, but not destroyed. Hitch was an easy install with instructions video. Wiring harness is a longer install and the video is missing a few key pieces of info. Overall good experience. Much better than any other site
It was very Easy. Everything was what I expected! The sway bar went in fairly easily and performed as expected!
I've ordered from etrailer twice, and both times were on a Sunday night to get parts that were needed to get my trailer ready for a upcoming hunting trip. I work away from home all week and only have weekends to get things done. Both times my order was at my house by Wednesday! All of my parts were exactly what I ordered, were good quality, and reasonably priced. Communication from etrailer about my order status was exceptional, and I also liked that there was a picture and personal note about each team member that handled my order along the way. Well done etrailer!
I had a small problem with assembly. Dave rushed me out the pieces I needed to make my install first class.
Many orders with etrailer and they have consistently been great with quality products and on time shopping.
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at [email protected] or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.

