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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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Washington
1 review
0 helpful votes
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Fast easy and good value
October 28, 2024

I just needed a spare tire for a trailer, They had the exact one all mounted and filed with air. Arrived on the porch ready to go! Amazing!

Date of experience: October 18, 2024
Wisconsin
1 review
0 helpful votes
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Excellent service once again.
October 28, 2024

Having placed several orders over the years I have always received excellent service. Etrailer is my go to store now.

Date of experience: October 18, 2024
California
1 review
0 helpful votes
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Great hitch for my Prius
October 28, 2024

Easy online shopping experience. I especially appreciated the installation videos as well as all of the photos of the product installed on my vehicle.

Date of experience: October 18, 2024
Colorado
1 review
0 helpful votes
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Professional
October 28, 2024

My experience was great. I received quick, easy, and professional service.

Date of experience: October 18, 2024
Oklahoma
1 review
0 helpful votes
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Good service
October 28, 2024

I ordered the garden tub stem on Sunday and by Wednesday had it in hand. Worked great.

Date of experience: October 18, 2024
New York
1 review
0 helpful votes
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Excellent first experience.
October 28, 2024

I received my parts super quick and high quality! The website was easy to navigate and check out was quick and easy.

Date of experience: October 18, 2024
Connecticut
1 review
0 helpful votes
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Trailer wheel and tire mount
October 28, 2024

Got my parts in record time and they fit nicely the bolts mounting the tire to the trailer mount were a little finicky the fit and finish are nice no complaints

Date of experience: October 18, 2024
Tennessee
1 review
0 helpful votes
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Excellent service
October 28, 2024

Found my part easily and delivery was very timely. I had tried to find on the OEM site but it was too difficult to find exact part - no problem here.

Date of experience: October 18, 2024
Michigan
1 review
0 helpful votes
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Great products
October 28, 2024

Everything looks great. Only reason for 4 stars is to much weight was packaged in one box causing one leaf spring to get ejected during shipping. Part was promptly shipped once all of the order was confirmed to be received. Also shipping originally said it would be here on one day and came in on 2 different days a few days apart delaying the ability to get replacement part sent so it delayed completion and return to customer.

Date of experience: October 18, 2024
Vermont
1 review
0 helpful votes
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A spare tire that fits
October 28, 2024

So far, so good. Let's see if the right stuff arrives on the 23rd... And yes, the rim and tire with the rugged
Stake pocket holder arrived well packaged on the 23rd. I made sure to order the proper lug nut spacing
Using a round gauge for a 5 lug wheel. There are numerous configurations! Spare is currently mounted
On the trailer just waiting for a flat...

Date of experience: October 18, 2024
Rhode Island
1 review
0 helpful votes
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Smooth
October 28, 2024

Smooth all the way except asking here for a minimum of 50 characters.

Date of experience: October 18, 2024
Massachusetts
2 reviews
15 helpful votes
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2 covers PERFECT
October 28, 2024

Ordered a cover for my Champion 2500 Dual Fuel Gen and one for my Trailer Tongue Jack. Both came perfect and quick. Lover ETRAILER

Date of experience: October 18, 2024
Texas
1 review
0 helpful votes
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Great place to purchase from.
October 28, 2024

Have purchased several items from e trailer in the past. Quality has always been good

Date of experience: October 18, 2024
Washington
1 review
0 helpful votes
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Found a hard to find part
October 28, 2024

I've been trying to find a very hard to find part that isn't available for my product. Your company had an item that would work, is willing to ship to Alaska and isn't price gouging on shipping the way every other company is.

Date of experience: October 18, 2024
Maine
1 review
0 helpful votes
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Would buy from again
October 28, 2024

Great buying experience with good prices, and shipping, and was offered possibly needed accessories without having to search for them.

Date of experience: October 17, 2024
California
1 review
0 helpful votes
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Packaging needs improvement
October 28, 2024

The hitch part of box was punchured and no foam on each end to protect the paints. Some areas have deep scratches and missing paints that revealing the metal inside. Overall the hitch works well but spray paint is needed to prevent from rusting.

Date of experience: October 17, 2024
Florida
1 review
0 helpful votes
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Great experience
October 28, 2024

Received our order promptly and the new tires and rims fit our trailer better than the prior set.

Date of experience: October 17, 2024
Oklahoma
1 review
0 helpful votes
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Will order again soon
October 28, 2024

I could not find the rims I needed for a 4.75 bolt pattern. I found them at etrailer in stock and had them on my trailer in four days.

Date of experience: October 17, 2024
California
1 review
0 helpful votes
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Easy
October 28, 2024

Will always pay a bit more shopping here. We need to keep places such as etrailer in business

Date of experience: October 17, 2024
California
1 review
0 helpful votes
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One tire
October 28, 2024

Easy to find what I needed on the website and it fit the first time.

Date of experience: October 17, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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