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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Easy to compare manufacturers. Easy to find everything in one place
This is the third time I've ordered a hitch and wiring from etrailer. Their products have alsways been top quality that fit my vehicles perfectly with easy instructional videos
Everything I've ordered was delivered very quickly. When I'm not sure if what to purchase I simply call and speak to an expert for guidance. They always answer the phone within a couple minutes so I'm not wasting time waiting for a call back or sitting on hold.
Kate was a huge help. She helped me identify and purchase exactly what I needed
Great product. I received it in a timely manner. I couldn't ask for better customer service
Had what I needed for good price and very fast shipping!
Was easy to install by myself, only had to spread one of the sides as it looks like one of the sides flexed when welded in the manufacturing
Amazing shipping speed and came promptly in a protected wrapper
The product was excellent and came in a very timely fashion, it was very easy to get and exactly as advertised.
Ordered a full array of products for a new towed vehicle and it was great to get everything I needed from one site.
They had the bathroom vent part I needed for my 2012 4-Star trailer. It was delivered promptly and fit perfectly.
Received a hitch for the front of my Chevy truck. I was able to install it by myself and it was fairly easy. It was a clean install and works well.
I placed order and product arrived in a few business days.Great product nice and clean design.
Ordered 12k jack turns out its 10k.
Ordered repair parts to fix old jack
Again turns out same thing parts fits but screw assembly 1in old was 1 1/4
Great experience when talking to knowledgeable customer service rep to find the correct hitch for my 1998 boat trailer.
The description of the item was accurate. The shipping was uber-fast! The price seemed to be very fair.
What more could anyone want?!
My LP detector failed (end of life), etrailer had good advice and sensors in stock. Easy to find, easy to order, quick delivery.
It seems to be a solid cargo carrier. I needed one big enough to carry our 12,000 watt generator on the farm and this did the trick.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members