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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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Florida
1 review
0 helpful votes
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The key to installing is finding a solid mounting spot brake controller. Do yourself a favor and get the wire harness made for your vehicle and you save on time and possible problems. I used a empty switch cover and drilled holes to fit remote head control knob, snapped in place and reinstalled dash panel. Looks like factory and no problem with banging your knee on surface mount brake controllers!

Date of experience: October 22, 2024
New York
1 review
0 helpful votes
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All around fantastic
November 1, 2024

From customer service, to pricing to delivery. Just all around fantastic!

Date of experience: October 22, 2024
Cyprus
1 review
0 helpful votes
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Excellent experience all around
November 1, 2024

Great experience! Got my order shipped out quickly! Received product quickly! Very happy with the product and it works well on my vehicle and looks good I have ordered from trailer.com before and once again a wonderful experience from start to finish

Date of experience: October 22, 2024
New York
1 review
0 helpful votes
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I ordered 5 trailer rims to replace my existing car hauler rims. I received the rims within 3 days and they were top rate. I am a repeat etrailer.com customer and will continue being one for years to come.

Date of experience: October 22, 2024
Idaho
1 review
0 helpful votes
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Step in up
November 1, 2024

Product described perfectly. Price was great. Shipping fast.

Date of experience: October 22, 2024
Washington
1 review
0 helpful votes
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Vent covers yes they fit, thank you.
November 1, 2024

Yes happy with the product, the vent covers fit perfect, i would give this company five
Stars if you need trailer idem's order from etrailer:

Date of experience: October 22, 2024
Arizona
1 review
0 helpful votes
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Ordered several items, called in to verify overnight was available and was told it was. Lo and behold it was not shipped, when I called in I was told I missed the cut off. Fine...ordered Wednesday, so if I missed Wednesday should have been shipped Thursday to be received on Friday. It did not happen, received Tuesday and was shipped on Monday. 6 days after it was supposed to be here.

Date of experience: October 22, 2024
Iowa
1 review
0 helpful votes
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Waiting...
November 1, 2024

Quick delivery - but got two different bottoms with my order... waiting to hear if we can just swap the bottoms or if I need to send back...

Date of experience: October 22, 2024
Arizona
1 review
0 helpful votes
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Fishing a bolt
November 1, 2024

Need to come up with a different bolt design in order to "fish the bolt and plate" maybe supply a bolt with a tapered end with a hole drilled thru so wire can be run thru hole. Then wire would not constantly fall off. Very frustrating. Brackets themselves are great

Date of experience: October 22, 2024
California
1 review
0 helpful votes
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In stock and on time
November 1, 2024

Etrailer always has what I need, with great communication and fast shipping

Date of experience: October 22, 2024
Virginia
1 review
0 helpful votes
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I wish I didn't have to call and talk to a person to order parts. I could have save myself some time and eTrailer some money if I had the ability to order my own hardware kit for installing a receiver.

Date of experience: October 22, 2024
New Jersey
1 review
0 helpful votes
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Awesome!
November 1, 2024

Great experience!Could not have been any better!Thank you!

Date of experience: October 22, 2024
Colorado
1 review
0 helpful votes
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Excellent service
November 1, 2024

Ordered an extender for my bike rack and product shipped and arrived fast. Would recommend.

Date of experience: October 22, 2024
Florida
1 review
0 helpful votes
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Simple and easy
November 1, 2024

This was my second experience purchasing from ETrailer, and it was just as easy as last time. Great prices and fast shipping.

Date of experience: October 22, 2024
Pennsylvania
1 review
0 helpful votes
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I replaced all of my lights. Looks great, they were a Perfect replacement for the existing lights making installation easier.

Date of experience: October 22, 2024
North Carolina
1 review
0 helpful votes
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Easy Purchase
November 1, 2024

Glad to have found this seemingly hard to find, discontinued, item for sale on e-trailer!

Date of experience: October 22, 2024
New Jersey
1 review
0 helpful votes
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Excellent Service
November 1, 2024

Have ordered trailer parts on 2 different occasions and both times was very impressed with the ordering process and timely delivery!

Date of experience: October 22, 2024
New Jersey
1 review
0 helpful votes
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Brake away kits
November 1, 2024

Ordered, a day or 2 later they are here. Well priced. Customers love them.

Date of experience: October 22, 2024
Utah
1 review
0 helpful votes
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Great service.
November 1, 2024

Excellent support from multiple customer service persons providing the help we needed.

Date of experience: October 22, 2024
Pennsylvania
1 review
0 helpful votes
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None
November 1, 2024

Not rating service, just want the emails to stop...

Date of experience: October 22, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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