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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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Colorado
1 review
0 helpful votes
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A great purchase experience.
November 2, 2024

I have been using etrailer for many years and have purchased several items from them. They are always courteous and professional. They take personal interest in your order and have been very helpful. Their installation videos make it easy in getting the job done quickly.

Date of experience: October 23, 2024
Ohio
1 review
0 helpful votes
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Completely satisfied
November 2, 2024

Quick and easy online process to order.
Received my hitch and wiring in 2 days.

Date of experience: October 23, 2024
Arkansas
1 review
0 helpful votes
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Good
November 2, 2024

I needed a top turn handle. Ordered it and got exactly what I needed.

Date of experience: October 23, 2024
Virginia
1 review
0 helpful votes
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Quick turnaround
November 2, 2024

Found what I needed and order arrived fast. No issues and all was good

Date of experience: October 23, 2024
Nebraska
1 review
0 helpful votes
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I would purchase again
November 2, 2024

Box was beat up but the hitch was in new conditions and bolts were too. I would buy anything from here again.

Date of experience: October 23, 2024
Nevada
1 review
0 helpful votes
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2024 rav4
November 2, 2024

Went on without a hitch. Bolts on passenger side have minimum clearance so it takes several attempts to get them aligned

Date of experience: October 23, 2024
California
1 review
0 helpful votes
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Great Services
November 2, 2024

I could not find the tire locally and found them on this website. Fast and great service thank you.

Date of experience: October 23, 2024
Nebraska
1 review
0 helpful votes
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Got what I needed very quickly
November 2, 2024

Very quick shipping for parts like this usually it always take atleast a week for me to get the kinds of parts

Date of experience: October 23, 2024
California
1 review
0 helpful votes
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Haven't used it yet but don't anticipate any problems. Hitch could use come dunnage in the box to hold hitch in place during shipping.

Date of experience: October 22, 2024
California
1 review
0 helpful votes
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Exactly what I was looking for
November 2, 2024

Etrailer was one of the few suppliers that had the size/color/style combination I was looking for. Arrived on time and in perfect condition.

Date of experience: October 22, 2024
Massachusetts
1 review
0 helpful votes
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Easy transaction
November 1, 2024

Received my product as indicated without issues! Thank you very much

Date of experience: October 22, 2024
Tennessee
1 review
0 helpful votes
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It fits and has the right capacity. It is a handful to install need two people to mount the main body. Really need the front end off the ground to torque to provide clearance and to make the 200 pound torques.

Date of experience: October 22, 2024
California
1 review
0 helpful votes
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Great experience.
November 1, 2024

Easy and quick process and wide assortment of products. Found everything I needed. And they followed up to ensure I was satisfied with everything

Date of experience: October 22, 2024
North Carolina
1 review
0 helpful votes
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Jeep Hitch
November 1, 2024

On time good shipping. And communication"………………."…………."…………………..

Date of experience: October 22, 2024
California
1 review
0 helpful votes
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Right hitch for my trailer
November 1, 2024

Paul from etrailer was very helpful in getting my order correct. Demco had changed my hitch I had ordered to a new style yet he went above and beyond to get me exactly what I asked for. Paul is a star player and very helpful. Thanks Paul

Date of experience: October 22, 2024
Ohio
1 review
0 helpful votes
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N/A
November 1, 2024

Haven't had time to install them on my project yet. The brake junction blocks are on the small size of things which for my application where space is tight and limited are perfect for my project.

Date of experience: October 22, 2024
Maryland
1 review
0 helpful votes
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Not just products, but great advice!
November 1, 2024

Whenever we've dealt with etrailer, they usually have just what we need and also give us great information to help with whatever it is we're fixing on our 5th wheel. Excellent customer service, always.

Date of experience: October 22, 2024
Georgia
1 review
0 helpful votes
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Great windshield cover!
November 1, 2024

Excellent product by Camco. The windshield cover fit my Coachman home like a glove. Very well made with a carry bag included. Super fast shipping. This is a highly recommended company.

Date of experience: October 22, 2024
Japan
1 review
0 helpful votes
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It took a month from ordering to shipping.
Shipping a little faster, 10 stars.

Date of experience: October 22, 2024
Arkansas
1 review
0 helpful votes
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Excellent
November 1, 2024

They surprised me with the delivery time an de the product..

Date of experience: October 22, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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