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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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One stop shopping for all my RV needs. Fast shipping and great support.
Great fast accurate shipping and item description to find the perfect match. Would be helpful to tell people what screw is needed that doesn't come with it - I learned this through the comments - that's why I give 4/5.
I was glad to be able to track my package from when it left your warehouse until it reached my house. Packages came on time and it was easy to install.
Very reasonable service and shipping. Product is exactly as described on site.
Fast delivery and everything was right ordered on Sunday and parts arrived on Tuesday morning
Etrailer is the best! They handle customers so well and even answered my questions in couple of minutes of asking them. Will order again from them!
Very pleased
First item didn't work and E trailer promptly sent me another item that worked. Very easy company to deal with.
This hitch was exactly what I was looking for. I'm a returning customer to etrailer. They always have the best prices.
Love it blows really cold and it's quiet! Will order again in the future
I chose these for the high contrast color. That part is great but the mounting tape is a fairly thick foam with a lot of give to it. So even after sticking them to the trailer, they are not solidly mounted and any bump knocks them out of plumb. I'm going to scrape them off and try some thinner mounting tape.
Received the base plate as described. Fairly easy to install
Have not towed with it as of yet.
Was able to install these in 20 mins on my Momentum 320G without any issues. Didn't have to remove old steps, but I will later.
Ordered calipers for my boat trailer and a new hitch receiver and ball. Parts high quality, service was quick and correct parts ordered. Delivered in a timely fashion. They did a good job of staying in touch.
Your site had all the dimensions i needed to cross reference the Fulton trailer fender and identify it.
ETrailer's website provides more information about what you are considering than almost any other.
Parts matched exactly! Exactly what I needed to install my old Thule racks. Quick shipping.
Received the item quickly. It was nicely packaged. Was super easy to assemble with easy to follow diagrams.
Hassle free installation of hitch. Shipping had a hiccup and didnt recieve according to what was mentioned at time of purchase but good experience otherwise.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members