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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I ordered 2 hydraulic lift foot plates. Very simple order. The attention to customer service and personal interactions
With the customer services photo and name and contact information if any concerns should arise it was awesome. Thank you, e trailer. Matt V
Recently replaced all my lights on my vehicle with LEDs installed my four plug product. It seemed to not play well with the LED lights. Put the OEM lights back in always fine.
Ordered on a thursday,Said it would arrive on following monday,arrived following saturday. Arrived 2 days early!E-trailer my go to anything trailer!
Attaching airbag loosely to top rail prior to putting it on frame makes it soo much easier.
Rails were a little bent, but overall good quality. I ordered on a Friday and got them on monday!
Easy ordering process. Very easy to install. Looks great in my camper.
Quick and easy is all I need to say about this shopping experience
Very Good. I don't have time to write anymore. Crazy to require so many characters
The adapter I ordered was received with the tail and left turn wires crossed. I was able to repair it but only because I'm in a time crunch. I wouldn't recommend this product with that lack of quality control.
Package came on time and in perfect condition. Fit and finish was great.
Was having problems with my back up camera cutting out to my in cab display. Ordered and installed the extension antenna kit. Install was easy and camera is no longer cutting out. Kit arrived in a timely manner and in new shape. Would recommend if you're having this problem
I originally received a strap that didn't have hardware with it. ETrailer sent me another strap with all the parts right away. Very satisfied with them
Replaced an existing latch. Placed order and received in timely manner. Latch fit perfectly, only reason I'm giving 4 stars is because I felt like some of the screws were missing but I made do and used some of the screws from my original latch. Would order again.
The hitch ordered was received fast. It is a quality product and the price is reasonable. The instructional video to assist DIY installation is excellent.
Easy-to-use, quick, and if there is any smoke and mirrors...I didn't notice.
It was easy to find what I needed online and place my order. The items were shipped promptly and they fit.
Easy so far - compared to Griots. It fits exactly as specified and looks really good. So far I really like it.
I can tell from the manner that they receive,fill and ship orders that they care about their customers and they care about the people they work for. They do an awesome job at everything
Very easy web site, ordered spare parts and got them very fast, and got just what I ordered
There was a whole in the box the size of the hand but it did not affect the item
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members