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etrailer

3.4

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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Georgia
1 review
0 helpful votes
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Awesome Customer service, Fast Shipping, Excellent Communication,, This 2.5 Weight distribution hitch Shank By Bullet Proof Hitch, Is Awesome Very Well Made and Heavy Duty

Date of experience: October 28, 2024
California
1 review
0 helpful votes
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Product was exactly what I needed
November 8, 2024

Fast service with great follow up communication. Received my power cord in time.

Date of experience: October 28, 2024
California
1 review
0 helpful votes
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Missing parts
November 7, 2024

Missing parts...not good...waiting for reply from customer service

Date of experience: October 28, 2024
Georgia
1 review
0 helpful votes
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Fast Shipping
November 7, 2024

E-Trailer is always my go-to place for all my trailer accessories and towing needs.

Date of experience: October 28, 2024
Michigan
1 review
0 helpful votes
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Exactly how it was described, fast
November 7, 2024

Doesn't get any easier than that, thank you! Looks good, fits good, everything is expected

Date of experience: October 28, 2024
Washington
1 review
0 helpful votes
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Etrailer excellent resource
November 7, 2024

Adam was very helpful with information I needed to make the right purchase, I called back the next day to add to my order but needed help with making the right purchase and Adam was very helpful in placing the correct order the first time.

Date of experience: October 28, 2024
Iowa
1 review
0 helpful votes
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Fast response.
November 7, 2024

Live chat helpful to order units. Correct units ordered arrived and installation was easy. Thanks. Will order again in December for one more unit to replace A/C.

Date of experience: October 28, 2024
Louisiana
1 review
0 helpful votes
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Good parts, exact fit
November 7, 2024

Quick and in stock. Parts are not available locally,the delivery of these parts from a RV would have taken longer.
I had claimed the faulty caliper on my camper warranty. They said they would ship the parts. It's been 3 weeks now, still no parts.

Date of experience: October 28, 2024
Arizona
1 review
0 helpful votes
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Bathroom sink
November 7, 2024

Ordering was easy had no problems my
Sink came within 5 days, my husband installed it took about an hour, the only thing wrong was the wing nuts did not fit but he figured out a solution. Love the sink looks so nice.

Date of experience: October 28, 2024
Colorado
1 review
0 helpful votes
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Great personnel
November 7, 2024

Fast Service cheap Great people to work with at your office She got me the exact product that I needed and was extremely helpful. Amy was your name.

Date of experience: October 28, 2024
Colorado
1 review
0 helpful votes
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Early Review
November 7, 2024

We just received & put the RV 5th wheel cover on our 2021 Grand Design 397TH. It was fairly easy to install & fits pretty good (we would have liked it about 5-6 inches longer on the bottom portion. We are hopeful that it will resist the wind & weather through the winter months.

Date of experience: October 28, 2024
Maryland
1 review
0 helpful votes
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Excellent customer service
November 7, 2024

My Hollywood Rack arrived on time with several "touches" from customer service to make sure I received the correct product on time

Date of experience: October 28, 2024
California
1 review
0 helpful votes
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Fast Shipping
November 7, 2024

The box was a bit busted up, but I'm sure it was not the company's fault. Everything was still in tack and worked out great.

Date of experience: October 28, 2024
New Jersey
1 review
0 helpful votes
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Simple
November 7, 2024

It was an easy and Fantastic on line experience. Part came sooner

Date of experience: October 28, 2024
California
1 review
0 helpful votes
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It was very easy to order off the website and the hitch arrived in only a few days. Install was straightforward as well.

Date of experience: October 28, 2024
Georgia
1 review
0 helpful votes
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Etrailer has never steered me wrong. This time the airbags they suggested have been exactly what I was looking for. They arrived in two days and the installation was very straight forward thanks to etrailer's videos, perfect fit.

Date of experience: October 28, 2024
Massachusetts
1 review
0 helpful votes
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Order received in a timely manner
November 7, 2024

Very pleasant, got a hitch plate for my old f450 and it fit very nice!

Date of experience: October 28, 2024
Kansas
1 review
0 helpful votes
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Easy purchase and delivery
November 7, 2024

Ordered a small part, which was shipped quickly, and arrived safely.

Date of experience: October 28, 2024
Missouri
1 review
0 helpful votes
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Brake controller
November 7, 2024

Exactly like controller that was in my truck. Very fast shipping.

Date of experience: October 28, 2024
Texas
1 review
0 helpful votes
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Love product videos & reviews
November 7, 2024

ETrailer is unique with product videos for virtually every product. I ordered a wheel+tire combo and needed to insure I also got the correct size lugs and wheel cap. I have two different hubs this wheel might go on. The videos presented information that helped make accurate decisions. A video about a wheel lug … who in the industry takes the time and effort? ETrailer does and I am grateful for it!

Date of experience: October 28, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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