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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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Made it easy to find which hitch I needed and then delivered it on time!
Quick and easy!
Excellent product received quickly price was good would recommend
I ordered a reese 5th wheel mount for my dodge 3500. I ordered in sunday morning, sunday afternoon it was already in the way. I got it wednesday and had it mounted in the truck in 10 mins. Great service. Thank you.
I had an issue getting everything that was supposed to be in my order, but customer support was very helpful in getting me what I needed!
It's taken a year, but I'm almost there. From wheel hubs to tail lights, you guys have been there with everything I've needed. Thanks for all your help.
Quick delivery. Many options to purchase from Will continue to use etrailer
Ease of looking for product and purchasing. Received the two step rugs. Installed them in about 5 minutes. Easy to apply the rugs. Great purchase.
Helped to clear a false fraud payment issue. She was like a happy friend. Will not hesitate to reconnect if a need arises.
Easy to find vehicle match and installation instructions.
I have a built trailer for hauling my side by side off-road vehicle. The 3-leaf springs were too weak so I installed replacement springs from trailer that provided greater stability and strength.
My order arrived promptly and was packaged very well.
Trailer doesn't disappoint.
I received the kit and put it in. It was very easy to do. Haven't had the chance to use the trailer yet.
I love that it is inflatable and small enough, when deflated, to fit in my purse. I use it on my road trips when I'm driving a school bus on long trips. While the kids are doing their activities, I take little cat naps with my neck pillow. It's perfect!
All the needed information was readily available to verify fit.
Purchased a pair of side steps for my 89 F250. They were exactly as described. Easy to install and does the job.
It's a good product and the only issue I had the wrong size bolt. When to auto parts store to get a correct size bolt grade 8 and problem solved.
The Kuat Beta bike comes as advertised - with very high quality components, finish, and with rock solid support for attached bikes. I would readily purchase another Kuat product without hesitation.
The box arrived looking like it had been hit, possibly with a motorized pallet jack, with indications at both ends of receiving a rapid compressing force. The cardboard pieces inside the box that protect the rack were torn up as well from the event. Not sure I would buy from this retailer again.
Great had the key that I needed thank you for help us out and getting it to us fast.
First the things is look to be improved. 1)The shipping was confusing as there were 2 packages shipped, but only received shipping info on 1.2) The chat function has a disconnect function right next to the send button, I hit that several times, once also hitting end by accident on the confirmation page. 3) would be nice to ask to have the chat transcript emailed when finished. Now into the good, the staff were wonderful in each interaction I had with them. Plenty of product videos on products. I would purchase here again.
It didn't allow me to review my order before placing it but it's all good
It didn't allow me to review my order before placing it.
All good! I do not have time to enter anymore than i have. All good!
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at [email protected] or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.

