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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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Georgia
1 review
0 helpful votes
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Speedy and efficient
November 7, 2024

Made it easy to find which hitch I needed and then delivered it on time!
Quick and easy!

Date of experience: October 28, 2024
District of Columbia
1 review
0 helpful votes
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Great product
November 7, 2024

Excellent product received quickly price was good would recommend

Date of experience: October 28, 2024
Florida
1 review
0 helpful votes
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Fast delivery perfect fit
November 7, 2024

I ordered a reese 5th wheel mount for my dodge 3500. I ordered in sunday morning, sunday afternoon it was already in the way. I got it wednesday and had it mounted in the truck in 10 mins. Great service. Thank you.

Date of experience: October 28, 2024
Colorado
1 review
0 helpful votes
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Very Helpful
November 7, 2024

I had an issue getting everything that was supposed to be in my order, but customer support was very helpful in getting me what I needed!

Date of experience: October 28, 2024
Tennessee
1 review
0 helpful votes
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My trailer build adventure
November 7, 2024

It's taken a year, but I'm almost there. From wheel hubs to tail lights, you guys have been there with everything I've needed. Thanks for all your help.

Date of experience: October 28, 2024
North Carolina
2 reviews
0 helpful votes
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Windshield sunshade
November 7, 2024
Updated review

Quick delivery. Many options to purchase from Will continue to use etrailer

Date of experience: October 28, 2024

RV interior step rugs
August 2, 2024
Previous review

Ease of looking for product and purchasing. Received the two step rugs. Installed them in about 5 minutes. Easy to apply the rugs. Great purchase.

Date of experience: July 23, 2024
Canada
1 review
0 helpful votes
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Friendly, helpful.
November 7, 2024

Helped to clear a false fraud payment issue. She was like a happy friend. Will not hesitate to reconnect if a need arises.

Date of experience: October 28, 2024
Wisconsin
1 review
0 helpful votes
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Great website
November 7, 2024

Easy to find vehicle match and installation instructions.

Date of experience: October 28, 2024
Utah
1 review
0 helpful votes
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Trailer spring pack
November 7, 2024

I have a built trailer for hauling my side by side off-road vehicle. The 3-leaf springs were too weak so I installed replacement springs from trailer that provided greater stability and strength.
My order arrived promptly and was packaged very well.
Trailer doesn't disappoint.

Date of experience: October 28, 2024
Pennsylvania
1 review
0 helpful votes
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Electric trailer brake kit
November 7, 2024

I received the kit and put it in. It was very easy to do. Haven't had the chance to use the trailer yet.

Date of experience: October 28, 2024
Washington
1 review
0 helpful votes
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Neck Pillow
November 7, 2024

I love that it is inflatable and small enough, when deflated, to fit in my purse. I use it on my road trips when I'm driving a school bus on long trips. While the kids are doing their activities, I take little cat naps with my neck pillow. It's perfect!

Date of experience: October 28, 2024
Minnesota
1 review
0 helpful votes
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Easy to order, quick delivery.
November 7, 2024

All the needed information was readily available to verify fit.

Date of experience: October 28, 2024
Washington
1 review
0 helpful votes
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Morryde pinbox
November 7, 2024

Great ordering experience. Shipped on time and in great condition.

Date of experience: October 27, 2024
Wisconsin
1 review
0 helpful votes
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Great Steps
November 7, 2024

Purchased a pair of side steps for my 89 F250. They were exactly as described. Easy to install and does the job.

Date of experience: October 27, 2024
Pennsylvania
1 review
0 helpful votes
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Good
November 7, 2024

It's a good product and the only issue I had the wrong size bolt. When to auto parts store to get a correct size bolt grade 8 and problem solved.

Date of experience: October 27, 2024
California
1 review
0 helpful votes
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Excellent bike rack, issues with box
November 7, 2024

The Kuat Beta bike comes as advertised - with very high quality components, finish, and with rock solid support for attached bikes. I would readily purchase another Kuat product without hesitation.

The box arrived looking like it had been hit, possibly with a motorized pallet jack, with indications at both ends of receiving a rapid compressing force. The cardboard pieces inside the box that protect the rack were torn up as well from the event. Not sure I would buy from this retailer again.

Date of experience: October 27, 2024
Texas
1 review
0 helpful votes
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Keys for camper door
November 7, 2024

Great had the key that I needed thank you for help us out and getting it to us fast.

Date of experience: October 27, 2024
Idaho
1 review
0 helpful votes
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First the things is look to be improved. 1)The shipping was confusing as there were 2 packages shipped, but only received shipping info on 1.2) The chat function has a disconnect function right next to the send button, I hit that several times, once also hitting end by accident on the confirmation page. 3) would be nice to ask to have the chat transcript emailed when finished. Now into the good, the staff were wonderful in each interaction I had with them. Plenty of product videos on products. I would purchase here again.

Date of experience: October 27, 2024
Indiana
1 review
0 helpful votes
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Great product with fast delivery!
November 7, 2024
Updated review

It didn't allow me to review my order before placing it but it's all good

Date of experience: October 27, 2024

It didn't allow me to review my order before placing...
October 25, 2024
Previous review

It didn't allow me to review my order before placing it.

Date of experience: October 15, 2024
District of Columbia
1 review
0 helpful votes
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A review
November 7, 2024
Updated review

All good! I do not have time to enter anymore than i have. All good!

Date of experience: October 27, 2024

All good!
November 10, 2023
Previous review

All good!

Date of experience: November 10, 2023

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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