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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I had my purchased delivered to my daughter's house. It was delivered on time but packaging and purchase were damaged. The hitch I bought was scratched in several places. I am not a happy customer!
Ordering on line was easy. I received the correct pins, and they fit correctly.
My husband and I have used etrailer many times. They have always done an excellent job.
Just received my parts. I've install the lift motor part. The "operator" part will not be installed until I climb up on the roof!
Etrailer has a great selection of products, good prices and fast delivery.
Had to replace my rear bumper after a crash. Old bumper had 4 pin flat connector for trailer wiring. New bumper had 7 pin round. Quickly fixed problem with etrailer 7 pin round to 5 pin flat wiring harness. I'm a happy camper!
The parts I needed were in stock. They shipped and arrived on time and the staff was very communicative throughout the process. Great resource.
Hitch came as ordered, yes the box was slightly compromised bit everything was present and the install went smoothly.
Ordered a new Gen-Y hitch that required a dock (which I do not have at my home). The carrier called me prior to delivering and I was able to pick up the hitch 5 minutes from my house at the distribution center. Worked out awesome.
Easy to navigate, easy to order. Extra characters to satisfy the red-letter requirements
Excellent product. Works great for hauling items. I utilize with my cargo carrier.
Order process easy, tracing was easy to follow, good communication via email.
Product was as described and fit the application well. Shipping was fast. Thank you.
Great customer service shipping was on point
Product work as it should thank you for your business
Very easy to find products and good experience easy to navigate web site
Great, fast shipping, exact replacement, easy install...
Nice description of the product on the website for the year of my truck
Actual Delivery date was significantly later than projected delivery date. Item was pulled, packaged with label created within 24 hrs. And then it waited days for pick up by USPS.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members