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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I wasn't sure exactly what I needed for wheels on my little spreader. They took the time to confirm some measurements so that I could order the right ones. I received my order very quickly at a great price and they fit perfectly.
Found what I was looking for. Easy to order online. Prompt communications for the order and shipping. Received quickly. So happy with my purchase!
Found what I was looking for. Easy to order online. Prompt communications for the order and shipping. Received quickly. So happy with my purchase!
Had the parts I needed to finish mounting my recovery boards
Easy.
Website to use an easy to deal with. They also handled the questions that I had to install.
Chains fit fine on my vehicle.
Only issue is that the storage case zipper was already
Broken when the chains were delivered.
My order was on a truck within hours and arrived very quickly. Everything about the experience was positive.
Found exactly what I was looking for, and ordered it and it came in the timeframe on my order.
They make ordering and shipping easy when it came to the parts I need for my trailers it's always the right stuff and good prices and on top of the shipping it's fairly quick especially when you order over a certain limit to get free shipping that's always handy
Product I needed was in stock with good pricing. Arrived on time with everything I ordered - thank you.
Sent me the wrong axle I emailed them and they are now sending me the right axle.
Got an email about the shipping and very good customer service from the beginning. Will be purchasing more outdoor gear on etrailer.com!
I placed my order and it came one week and 5 days later. I called about my order and they were very prompt about helping me track the order. I attribute the delay in the postal service and not this company.
I am very pleased with my extended mirrors and I would highly recommend etrailer to anyone, their help and products are excellent.
Shipping was very timely and was exactly what I needed. Pleasant buying
I needed an exact replacement for our RV's refrigerator that stopped working. I found the exact model here on etrailer and it shipped right away. Delivery guys were awesome too and very helpful.
Quick selection of the hitch I wanted to install on my 2018 Subaru Forester. It went on without a 'hitch (ha ha) and is perfect to haul my bikes around.
Easy Peasy looking them up. Price was great. Ordered 3 of them. Shipped about half an hour after ordering and arrived a day earlier than expected.
What else needs said about perfection?!?!?!
YAYYYY!
The part fit perfectly. My only issue would have been nice to have instruction on how much tension to put on the drive head when installed.
When I arrived at our campground, I noticed a critical hitch component was broken and another missing. After I ordered the parts from etrailer, It occurred to me that I might be able to have the parts shipped to the campground so I could install them before the trip home. So, I called and changed the shipping address and they arrived on the promise date and saved the day!
Everything worked well. Could have used 4- more feet of tubing on the main run. Over all went well. Bring a buddy to help install it.
Easy to order we received right away. Video is very helpful and detailed with installation. Haven't had the opportunity to use them yet but did try them on and were very easy to use
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members