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etrailer

2.9

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,478
value
178
shipping
172
returns
97
quality
144
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54,202 reviews

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Hawaii
1 review
0 helpful votes
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Great customer service!
November 10, 2024

We accidentally ordered the wrong part and a customer service representative reached out by phone to confirm since we live in Hawai'i and he didn't want us to get the wrong part. All was fixed and shipped promptly. Thanks E- Trailers! 😊

Date of experience: October 31, 2024
New York
1 review
0 helpful votes
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Trailer winch install
November 10, 2024

First time buyer so far so good. Received my order mounting plate worked great with my Traveler winch. Thank you, guys, so much.

Date of experience: October 31, 2024
Oregon
1 review
0 helpful votes
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Simple and Easy Shopping
November 10, 2024

Getting my new bike hitch delivered was easy, without a "hitch," you might say. Just got it installed and it's great.

Date of experience: October 31, 2024
Canada
1 review
0 helpful votes
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Fender order
November 10, 2024

Great shopping experience. Received the order in a timely fashion.

Date of experience: October 31, 2024
Texas
1 review
0 helpful votes
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What I needed when I needed it
November 10, 2024

Transaction was easy. ETrailer had exactly what I needed. They shipped it promptly, and I got it in plenty of time. I will continue doing business with them!

Date of experience: October 31, 2024
Maryland
1 review
0 helpful votes
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Did the job
November 10, 2024

Installed the Timbren bumper stops before getting a 4000lbs trailer and pulling with those installed over 200 miles and there was absolutely no bouncing. Worst the money

Date of experience: October 31, 2024
New York
1 review
0 helpful votes
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Questions about shipping options and inventory status promptly answered.

Date of experience: October 31, 2024
Maryland
1 review
0 helpful votes
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Ordered some replacement parts for my Thule top box and Yakima bike rack for an upcoming vacation. Everything arrived in four days and fit perfectly… We're off!

Date of experience: October 31, 2024
Michigan
1 review
0 helpful votes
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The navigation on the site was good. The selection was good. The communication was good. The hitch came in a large box that had a huge hole in it and the hitch sticking out the side, the shipping company's fault I am sure. To my amazement, the wiring connector that I ordered was also packaged in the box with the hitch. I was amazed that it was still there with the large hole, but also amazed that it would be packed with a big heavy hitch. The wiring box was crushed, but all appears there.

Date of experience: October 31, 2024
Canada
1 review
0 helpful votes
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Rubber pads
November 10, 2024

Parts were an exact match for the swagman bike carrier.Vinyl cradle padding 1999 and newer. Gray part number P0023

Date of experience: October 30, 2024
Texas
1 review
0 helpful votes
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Delivery in town, people called to ensure a good time for delivery. All around great experience!

Date of experience: October 30, 2024
North Carolina
1 review
0 helpful votes
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Thumbs up, failed to find correct item on Amazon even though description said it would work

Date of experience: October 30, 2024
California
1 review
0 helpful votes
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Great products, pricing, shipping
November 9, 2024

Thank you, we received our items in good time and complete. Will be back for more

Date of experience: October 30, 2024
South Carolina
1 review
0 helpful votes
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Hard to find parts are easy at etrailer.com! Like sealed wheel bearings for a 2007 FB Airstream Classic Limited travel trailer!

Date of experience: October 30, 2024
Arizona
1 review
0 helpful votes
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Glad you have it, but price seems a bit high. Great that it was here.

Date of experience: October 30, 2024
Pennsylvania
2 reviews
0 helpful votes
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Reese WD hitch and center caps
November 9, 2024

Ordered a Reese WD hitch to use with a 2014 Suburban and a 16 foot enclosed trailer. Everything was delivered in a timely manner and all parts work well.

Date of experience: October 30, 2024
Washington
1 review
0 helpful votes
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Perfect fit
November 9, 2024

Very fast and easy ordering and the tire chains fit my 2016 E350. I will definitely order from etrailer again.

Date of experience: October 30, 2024
Georgia
1 review
0 helpful votes
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Straps
November 9, 2024

Easy peazy, doesn't get any better...overall this experience was just like the last...from start to finish it couldn't get any better

Date of experience: October 30, 2024
Georgia
1 review
0 helpful votes
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Work for me
November 9, 2024

Used the part to replace broken socket on a my compression strut for my tv in our RV.

Date of experience: October 30, 2024
New Hampshire
1 review
0 helpful votes
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Replaced the old white painted steel wheels with aluminum to prevent rust and upgraded all the old incandescent lights to LED

Date of experience: October 30, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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