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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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The description was well represented on the web site. The shipping was great.
Purchased trailer tires with wheels good price and good shipping prompt communication
It was good until I discovered I gave wrong address. And etrailer didn't notice it me being a repeat customer
Part ordering was smooth and install was not too bad on my 2019 Honda CR-V, but it squeaks going over even the smallest bit of unlevel ground. Also, when I put the pressure anywhere from 5-50 psi, my back end does have more clearance, but I was trying to lower my headlights to not blind oncoming traffic while loaded
Paid twice as much for something half as good locally. And I wasn't charged sales tax.
They had the exact lights I needed and got delivered very quick.
Work great for my needs, canoe rack for the van. My one stop shop right here!
Easy to find a hitch to match my Toyota although the differences are a bit unclear. Hitch is very well made and was relatively easy to mount. Unfortunately they will spam your email inbox until you write a review and rate them which is incredible annoying, so minus 1 star for that.
Website was easy to use. Unfortunately the item did not arrive i. The time advertised to I had to go to a shop and have it done.
He can tow a really good amount and it doesn't bend or anything
My order was processed very quickly and shipped out exceptionally fast. Thank you!
Had exactly what I needed. Placed my order. Got a update at every step from the ordered being received, a actual person who picked and packed my order and updates with shipping
As advertised, annoying system sending charge instant email about confirmation and forcing you to write a review
Ordering and shipping were fine but the product itself was not up to par. I'd expect better from Curt.
Also received about 20 emails in rabid succession from etrailer asking for delivery confirmation. Like holy crap guys. Chill.
The customer service rep. Was very helpful and emailed me everything that I needed. But also the fulfillment end didn't pack the wire harness into the package so as soon as it arrived I called the customer service number and they send me what I needed asap. I understand theater mistakes happen I'm just glad they took responsibility for it.
The customer service rep. Was very helpful and emailed me everything that I needed.
I ordered through them and they called to confirm shipping adress which was awesome because I have shipping problems where I live.
Got here in a timely manner slight modifications to make it work and life is good
Super easy to shop and order anything you might need for general maintenance
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members