On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Needed some application help due to after market trailer hitch just as a precaution. Talked to customer service representative helped with application and e-mail part numbers. Then simple and easy add to cart.
Easy peasy...able to order and have delivered without problems. Have used the product forever but its increasingly hard to find in the gallon size, so was super happy to find it on your site! I recommend the product and trainer - came quickly and was very well packaged against leaking.
Very high quality product with great information on installation.
Great products, easy to find and FAQ answers all questions. Videos to help with installation and reviews on how well items worked.
What I wanted and a good price with fast shipping. Couldn't find quality products or radial tires and galvanized wheels at Northern Tools or Harbor Freight.
The web site is easy to explore. My order arrived quickly and without damage. I am very glad that I found their web site.
Great website, easy to compare brands, and very helpful videos on the products.
Fast and easy. Ordered Saturday Afternoon delivered Wednesday afternoon
I needed to replace the contactor on the Quick Windlass on my boat. The original Quick one was about 3x the cost of this one. I decided to give it a try and got lucky. This double acting contactor was just slightly larger than the original one, but fit snugly into the windlass housing. It works perfectly and for the price, I may pick up another one just to have as a backup.
Thanks Etrailer for yet another great product!
Seems straight forward, the you tube video pertaining to my vehicle was most helpful.
Had a Question on springs for axle replacement, Amy was very helpful Thank You
Everything went together very well,the trailer is back on the road.
Excellent car parts and fast delivery more to choose from the Etrailer
The trailer door handle/lock I received appears to be reasonable quality as expected. Unfortunately, it came with NO instructions or template to install this item in a new door, which I have.
I contacted the shipper by email. He said they do not supply instructions or templates for installs.
This lock/handle I ordered remains in the box, unused. Very disappointed with lack of installation template or install instruction sheet.
Quick & easy. Second order from etrailer. Good product and good customer service.
Nice and easy ordering the part but the packaging needs to be improved for sure.
Worked out great easy to install and when ordering video was very helpful
Good value, tow hitch and wiring came quick, fit perfect. Very satisfied
I ordered the wrong connection on a propane hose and had to exchange it. I had great customer service through the entire exchange. Quick shipping and easy return. Great company
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members