etrailerReviews 18,888

Ordered a trailer part and received as expected. Commenting so I don't receive anymore request to comment.

I have been doing personal shopping with etrailer for over 10 years, your customer service and info on your website are outstanding. I have bought heavy items such as hitches and receiver tubing and they have ALWAYS been poorly packed and the boxes have been compromised. This time the first receiver tube was just plain missing and the box had been taped shut. The second package with the trailer jacks had been punctured and the 4 jacks looked like they had been in a cement mixer they were all scratched up and even some dents in the covers. When the replacement for the lost receiver tube showed up it too had punched through the box and was hanging out of it, so it also could have easily been lost. As I said this is the first order I have done for work, I work for NBC Universal Television, Chicago Med TV show. The credit card I used has a Califorina address and the package was sent to Chicago where we film the show. I guess that triggered something and the order was put on hold but I was not notified. When I did not get my usual info from Etrailer I called and straightened the matter out but it delayed getting the items by a day. A day is a lifetime for me at work, they can not delay filming a scene because I didn't build the set piece because of a billing snafu. I love you guys and will continue using you but you have to overhaul the way you ship heavy steel items. I don't know how long you would have sat on the billing issue before doing something but the way you handled that is very unlike your usual efficient prompt way of doing things

Simple process, nice site, free shipping. Arrived very quickly.

Etrailer had the bulbs I was looking for, when no one else did!
Easy, fast transaction.

Quick and easy to order from etrailer.com
Had what I needed and delivered promptly.

Hitch arrive in a box with several large holes due to very poor packaging. Large very heavy hitch just dropped into large box where it obviously was able to shift around and rip holes in box. No excuse for such sloppy packaging. And hitch arrived lacking two spacers that are shown in printed instructions and the installation video. I did not discover until part way into trying to install. Wasted 2 hrs of my time. These parts just sent to me but had to wait for another week or two. Frustrating!

I've not yet had time to make 2nd attempt to install

Your item explanations are excellent, and I appreciate the quick shipping

Easy and fast! Exactly what I needed, when I was not sure I could find it!

Easy to navigate the site, good product details, fast parts delivery.

This is a great source of products and information! Thank you!

We needed to replace a 25-year-old remote for our trailer winch. We checked the usual local spots, including where we purchased the winch. No luck. It was then suggested we go to a local motorsports business, and they immediately went to "etrailer.com" and found exactly what we needed. A few clicks of the mouse and we placed the order. Four days later, the parts arrived just as etrailer.com had said they would.
William, with etrailer.com, was fantastic in keeping us updated via email on when our order was received until it was packaged, shipped and arrived.
Thank you, etrailer.com, for making our online trailer order easy and painless. We'll be back!

Easy shopping with great prices for any trailer projects. Saved me a lot of money with the curt hitch I bought for my truck that had fifth wheel plates in it instead of buying a b&n goose neck hitch

Information needed for ordering was provided. Part was easy to find.

Item didn't fit but service was outstanding. Paula T. Provided excellent service.

Thanks! Easy processing! The delivery and all aspects of this experience were great.

My order was sent promptly and was sufficiently packaged to protect the item I purchased.