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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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Florida
1 review
0 helpful votes
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Easy to shop
November 17, 2024

The website made it very easy to find what I needed. The video's made it easy to make my decision

Date of experience: November 7, 2024
Texas
1 review
0 helpful votes
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Everything was close to perfect.
November 17, 2024

Everything was easy to place my order and it arrived quickly. The screw holes did not match up with my old register covers, but it was easy enough to fix with a drill.

Date of experience: November 7, 2024
New Jersey
1 review
0 helpful votes
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Excellent buying experiance
November 16, 2024

We needed the item for a trailer going out in 2 days and it arrived on time and worked perfectly. Thank you!

Date of experience: November 6, 2024
Ohio
1 review
0 helpful votes
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Very specific fitment for an older minivan!
November 16, 2024
Updated review

I needed to get a hitch for my elderly uncle's 2004 Caravan. I didn't realize how specific the hitch fitment would be! Wheelbase, if it has stow n Go seats or not and if it is AWD or not all matters with getting the proper hitch.
E Trailer fixed us up and the hitch was easily installed with some drilling. I also ordered a trailer light harness adapter that was equally easy to install. We saved a lot of money by installing a trailer hitch and borrowing a friends trailer instead of renting a U haul!
E-Trailer service and accuracy is top notch.

Date of experience: November 6, 2024

Always easy to make a purchase here!
November 3, 2024
Previous review

Always easy to make a purchase here!

Date of experience: October 24, 2024
Rhode Island
1 review
0 helpful votes
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Great customer service
November 16, 2024

When my item arrived damaged, Joshua B was quick to send a replacement.

Date of experience: November 6, 2024
South Carolina
1 review
0 helpful votes
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Quick and easy. Informational video's on boat trailer tires really helped.

Date of experience: November 6, 2024
Minnesota
1 review
0 helpful votes
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Terrific service!
November 16, 2024

Easy to order the correct item. Great customer service 24x7 if help is needed. I called with a question about extended mirrors and was given an alternative option to what I previously had. I'm so glad I took their suggestion. Love the mirrors.

Date of experience: November 6, 2024
Arkansas
1 review
0 helpful votes
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LEDs work great
November 16, 2024

It was easy finding these lights at etrailer and ordering them. They even came a day early. Very happy with etrailer.

Date of experience: November 5, 2024
South Carolina
1 review
0 helpful votes
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Helpful advice
November 16, 2024

Ashton was very helpful in guiding me. I purchase for a 2011 Audi, and all other parts are out of production. I needed help making sure I purchased a compatible component and feel good about the purchase.

Date of experience: November 5, 2024
Tennessee
1 review
0 helpful votes
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Great product
November 15, 2024

Very reasonable friendly great customer service would buy from again

Date of experience: November 5, 2024
Florida
1 review
0 helpful votes
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I've been dealing with etrailer ever since I bought my very first RV. Always great service and fast shipping.

Date of experience: November 5, 2024
Louisiana
1 review
0 helpful votes
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Wipers.
November 15, 2024

Found what I needed fast. Great delivery turn around. Fit just like the video showed.

Date of experience: November 5, 2024
Rhode Island
1 review
0 helpful votes
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23 Tundra 1794 Hybrid
November 15, 2024

Great company to deal with! Good price, fast free shipping.

Date of experience: November 5, 2024
Illinois
1 review
0 helpful votes
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Rhino Rack on Priuc C
November 15, 2024

I've always head a great experience shopping through e-trailer! While I didn't require it for the roof rack (it fit like a gem), i appreciate the videos they provide for installation with step by step instructions.

Date of experience: November 5, 2024
Louisiana
1 review
0 helpful votes
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Good service; wrong part
November 15, 2024

Order was a little slow getting here because it got stuck in the mail somewhere. When arrived, one of the three parts was for a different trailer. When alerted etrailer, the response was quick and good. Person at etrailer was good and professional. New parts were shipped out asap and arrived just in time for when needed. Etrailer sent return label and initial package goes back today. In the end, would have been better off buying essentially the same parts from a local RV operation because of time spent resolving the problem and getting the initial order back. Companies give no consideration to the value of your time, and that matters. Etrailer should take the consumers' time into consideration when an order gets messed up.

Date of experience: November 5, 2024
Kansas
1 review
0 helpful votes
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I have ordered a couple of times from this Business and always have been very pleased with the quality of the products and the fast and prompt.

Date of experience: November 5, 2024
Wisconsin
1 review
0 helpful votes
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Find a different shipper
November 15, 2024

I ordered my fifth wheel hitch on a Sunday. On Monday it was shipped through T fore freight and was given a tracking number. I called on Thursday to see why my tracking number don't show up on t force tracking. I was told it could take a week to show up on their tracking. The following Monday I called again to see why my tracking number don't work I was given some sort of excuse and told to be patient. I took it apon myself to contact the freight company where I was told I had the wrong tracking
Number and the phone number that was given to them didn't work. On Wednesday morning I went to the T force freight terminal to pick up my stuff where they told me my freight had been sitting there for a week with nobody trying to locate it.I would think when you call customer service you would get some costumer service?

Date of experience: November 5, 2024
Canada
1 review
0 helpful votes
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Would shop again. Prompt shipping and product was as described online.

Date of experience: November 5, 2024
Oregon
1 review
0 helpful votes
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Great item
November 15, 2024

It was good, item just as described. Thanks, fast shipping,

Date of experience: November 4, 2024
Nevada
1 review
0 helpful votes
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Great job
November 15, 2024

Great job ********************************************

Date of experience: November 4, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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