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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I ordered the wrong connection on a propane hose and had to exchange it. I had great customer service through the entire exchange. Quick shipping and easy return. Great company
Delivery was quick and safe. Parts fit perfectly. Easy 2 hr installation. Online video help was greatly appreciated. Thanks!
Got what i needed in a hurry shipped right away and was contacted by company right away
I ordered screws for my stabilizer jacks (which were in perfect shape) but when we went to install them we noticed a hole in the bag of screws with only 1 screw in there.
My order was delivered right on time. The parts are an exact fit for my truck. Etrailer employees were very helpful verifying that it was the right part I needed.
Item arrived as described and was very easy to install. Thank you!
Great as always. Received early and was exactly what I needed.
Seeing that I did this in my driveway, with the back wheels on ramps and only a hydraulic jack as my assistant I found it easier to remove the muffler. Everything was pretty straightforward after that. The wiring harness was spot on. Saved a lot of time not having to splice wires.The video was excellent.
Customer service is awesome, There was an issue with apple pay and my order never processed, they called me immediately and fixed the issue!
The trailer cover I purchased was very poor quality and I am very dissatisfied with the product. Should have said that it is as fragile as paper.
Easily found the spare part I needed.
Easy to find what I was looking for, what fits my SUV. Etrailer has a very guide guidance/videos in doing DIY to install the equipment.
Parts were specific and easy to match. Everything shipped in a decent time too.
Very easy and clear. Worked exactly as I imagined! Very clear instructions and parts matched up perfectly
The set up was quick and relatively easy. I used a step bit to enlarge the holes needed, and used the video from etrailer with the printed instructions to do the install. Having a 2nd person to help lift and hold the hitch will make the install go faster and easier.
Be wary of their stated shipping/arrival times. They said 2 days and it took 5.
Items were good and fit properly. However multiple emails started coming in asking how my experience was. I now have to spam all of the emails not knowing if they are related to the purchase.
Searching for my Jam nut was easy with your detailed descriptions, and videos are amazing!
Best online automotive shop I've used, bar none: Great selection of products, clear identification of parts compatible with my vehicle and excellent training videos demonstrating the contents of purchases and how to use the parts. 6/5 stars!
Dont care enough to leave a real response. I want the emails to stop coming to me
I have a 1972 Shasta Compact. Hurricane Milton blew the refrigerator vent hood off the roof. I purchased the replacement based solely on it's size as the trailer is only a 10 foot box. The vent I received was friggin' huge.
Unfortunately the box was discarded and I saw no way to return it. I ended up printing one to fit.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members